Convergence 2019

Growth and Innovation for Digital Insurance 2.0

APRIL 14–17, SAVANNAH, GEORGIA

What is Convergence?

Convergence is Majesco's annual customer conference where insurance leaders from over 160 insurance carriers get together to discuss, collaborate and network to shape their path to Digital Insurance 2.0.

Now in its 11th year, Convergence will once again bring together senior business and IT leaders, industry analysts, industry influencers, thought leaders, and Majesco partners to share innovation insights, strategic business discussions on market opportunities, roundtable discussions on what Digital Insurance 2.0 means, presentations on success stories, and much more to inspire all attendees to understand, develop plans and execute them to power their growth and innovation.

We have moved the event from the fall to the spring to take advantage of the beginning of each year to inspire your plans for the year! Make the most of the event by bringing your teams to Convergence 2019 to network, collaborate and help power your growth and innovation to Digital Insurance 2.0!

Keynote Speakers

Brian Solis

Principal Analyst and Futurist, Altimeter

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Phil Hansen

Multimedia Artist, Speaker, Author and Innovator

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Industry Analysts

Karlyn Carnahan

Director Research Insurance Practice, Celent

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Martina Conlon

Principal Researcher Insurance Practice, Novarica

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Karen M. Furtado

Partner
Strategy Meets Action

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Session Speakers

Danielle Andrew

Department Manager, Business Transformation
AmCap Insurance

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Michael Andrews

VP, Client Services
Majesco

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Chip Bacciocco

CEO
TrustedChoice.com & Agency Nation

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Sarah Bogan

Client Partner
Majesco

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Terry Buechner

Vice President, Digital Consulting, Majesco

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Norman Carroll

Chief Executive Officer
Exaxe

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Nick Civitano

Vice President, Specialty Direct Accounting
Arch Insurance Group

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Brian Crosley

Product Owner, Global Retail Markets
Liberty Mutual Insurance

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Erin Cummings, CPCU

Chief Information Officer
The Norfolk & Dedham Group®

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Sachin Dhamane

Associate Vice President – Product Management
Majesco

Ujjval Dixit

Vice President, Regional App Development
MetLife, Inc.

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Chris Dupuy

Vice President Enterprise Architecture
CCMSI

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Marshall Edens

Vice President, Sales
Majesco

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Adam Elster

Chief Executive Officer
Majesco

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Jason Ennis

Enterprise Architecture Manager
MMG

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Lawrence Fortin

Chief Information Officer
Millers Insurance

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Noel Garry

Global Offering Manager, Insurance Platforms
IBM

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Denise Garth

Senior Vice President, Strategic Marketing
Majesco

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Danna Gomez

Chief Operating Officer
Urban Advantage Insurance

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Joe Griffith

Senior Vice President, Chief Information Officer
Ategrity Specialty Insurance Company

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Walter Jacobs

Vice President, Information Services
American Public Life

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Jamal Kader

Assistant Vice President/Director of IT
Utica Mutual Insurance Group

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Arun Kalyanaraman

Vice President – Product Management & Innovation
Majesco

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Sameer Karode

Vice President – Product Management
Majesco

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Prateek Kumar

Executive Vice President & P&C Industry Leader
Majesco

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Shailesh Mehrohtra

SVP Product Management & Technology
Majesco

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Suzanne Monaco

Director, Strategic Alliances
CyberSource

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Ben Moreland

VP, Analytics and Enterprise Architecture
Majesco

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Amol Naik

Vice President - P&C Product Group
Majesco

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Ed Ossie

Chief Operating Officer
Majesco

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Srinivas Pulijala

Senior IT Architect
Munich Re

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Kerry Rademacher

Vice President of Corporate Underwriting
CCMSI

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Seth Rachlin, Ph.D.

Executive Vice President, Chief Innovation Officer for Insurance
Capgemini

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Pat Ranganathan

Divisional Assistant Vice President – IT Services
Great American Insurance Group

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Gerard Ryan

Operations Director
Acorn Life Ltd.

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Manish Shah

President and Chief Product Officer
Majesco

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Larry M. Shaw

President & Chief Executive Officer
MMG Insurance Company

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Stacy L. Shaw

Vice President & Chief Information Officer
MMG Insurance Company

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Nishit Shukla

Director - Digital Business, Head – Customer Success & Professional Services
Majesco

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Javed Siddiqui

Data Architect
MMG Insurance Company

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Todd Thiel

Vice President – Information Technology
SECURA

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Craig Welsh

Group Distribution Leader
Westfield Insurance

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Glenn Westlake

Director, Market research & Content Development
Majesco

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Ron Zarrella

Corporate VP
New York Life

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Testimonials

Convergence 2019 Agenda

April 14, 2019 (Sunday)

Time Sessions
11:00 am - onwards

Registration Begins

5:30 pm - 6:00 pm

All Hands Meeting

6:30 pm - 9:00 pm

Welcome Reception

April 15, 2019 (Monday)

Time Sessions
7:00 am - 8:00 am

Breakfast in Partner EcoSystem & Solutions Galaxy

8:00 am - 8:40 am

Majesco Welcome and Company Update

Majesco CEO Keynote

Adam Elster, Chief Executive Officer, Majesco

Hear from Majesco's CEO, Adam Elster on our vision for the future of insurance. The session will discuss how Majesco is focused on helping insurers make the shift by modernizing and optimizing their business while also creating the future business for a new generation of customers by combining our technology, expertise and leadership to help deliver long-term sustainable growth.

The Future of Insurance Starts Here.

8:40 am - 9:40 am

Keynote Presentation: Digital Darwinism and the Age of Digital Insurance 2.0

Brian Solis

Brian is Principal Analyst and Futurist at Altimeter, the digital analyst group at Prophet, and has been called “one of the greatest digital analysts of our time” by CMOs and CEOs of top brands.  He is a world-renowned digital anthropologist, who studies disruptive technology and its impact on business and society. In his work, he humanizes trends to help people understand how the world is changing, why, and what to do about it. Hear how disruptive technology is impacting insurance and how you must adapt to not just survive ... but to thrive in the future of insurance.

9:40 am - 10:00 am

Break in Partner EcoSystem & Solutions Galaxy

10:00 am - 11:00 am

Majesco Product & Solution Update

Majesco Product Keynote

Manish Shah, President and Chief Product Officer - Majesco

Digital platforms that are cloud, SaaS based, are the future. Majesco is investing in our platform solutions that will innovatively help insurers make the digital shift and enable agility, innovation and speed. Hear from Manish Shah, EVP for Products on the product strategy, roadmap and accomplishments this year.

11:00 am - 11:45 am

Top of Mind: Views from the C-Leaders Office

Ed Ossie - Chief Operating Officer for Majesco, Larry Shaw - President & CEO for MMG Insurance Company, Craig Welsh - Chief Distribution Officer for Westfield Insurance

It is a time of disruption and change – technological revolution, fast-changing customer needs and expectations, and shifts to an on-demand, sharing, Gig and platform economy. Some insurance leaders understand this. They have plans and are aggressively responding. Others, however, are slow or are not responding at all. Hear from this panel of C-Leaders on what is top of their mind and how they are making the transition to the future of insurance.

11:45 am - 12:15 pm

Partner Session

12:15 pm - 1:15 pm

Lunch in Partner EcoSystem & Solutions Galaxy

1:15 pm - 2:00 pm

Breakout Sessions

A New Era of Commercial and Specialty Insurance

JoAnna Conte - QBE, Mike Andrews - Majesco

In today's changing world with new business models, new technologies and more … new risks and need for innovative commercial and specialty products is rapidly growing. To capture these opportunities, insurers can not wait years for a new system or new products ... they need it much sooner.

Witness Digital Transformation In Action With a Live App Buildout

Sachin Dhamane - Majesco, Nishit Shukla - Majesco

Race for launching new digital products and services through new distribution channels and differentiated customer experience for establishing leadership in new digital economy has begun. Launching MVP (Minimum Viable Product) rapidly and cost effectively to test and learn is a key to successful innovation. Join us to experience a live buildout innovative insurance product app by leveraging the power of Digital 1st Platform and partner capabilities on Digital 1stEcoExchange.

Billing Innovation in the Age of Digital Insurance 2.0

Nick Civitano - Arch Insurance; Sarah Bogan - Majesco; Denise Garth - Senior Vice President of Strategic Marketing for Majesco

Billing is on the cusp of a new wave of innovation, born out of the necessity for insurers to offer innovative new products and services that go well beyond traditional transactions. Hear how insurers can launch their “next gen” Billing capabilities onto the open seas, let the sails fly and the winds of change can do the rest.

Achieving Speed to Value with a MVP Approach

Brian Crosley - Liberty Mutual; Prateek Kumar - Majesco

The most crucial trait of insurance leaders is — “Doing.” Leaders are able to move from awareness, through planning and into active change without getting sidetracked or bogged down by the many challenges facing insurance. Now by taking a minimal viable product approach that offers true speed to value.

2:05 pm - 2:50 pm

Breakout Sessions

New Era of Voluntary Benefits and Group

Ujjval Dixit - MetLife; Marshall Edens - Majesco

There are a multitude of potential futures for group, employee and voluntary benefits insurers in an increasingly volatile world. The rapid and unprecedented pace of change will drive out old business models and allow new ones to flourish. It is a once in a lifetime opportunity for insurers to redefine the market and competitive landscape in employee and voluntary benefits. Hear how these insurers are taking advantage of this opportunity.

Emphasizing the Personal in Personal Lines

Danna Gomez - Urban Advantage; Pete Taylor - Majesco

Personal lines insurance is rapicly changing. From autonomous cars, IoT for homes and new products for different segments of customers … the opportunities for growth are tremendous for those emphasizing the personal in personal insurance.

Distribution in the Digital Age of Insurance

Chip Bacciocco - Trusted Choice; Danielle Andrew - AmCap Insurance; Craig Welsh - Westfield; Denise Garth - Majesco

If a prospect or a customer does their own research, finds your product, and buys it online, through mobile, or even through an agent — they have just done you the honor of “buying.” For insurance, the purchase process has been difficult and complex for customers and agents for a long time. But in the age of Digital Insurance 2.0, nearly every insurance process is rapidly moving to being frictionless, including “buying.” If distribution channels are easy to use with products that are easy to understand, then insurance has the opportunity to grow through a friction-free multi-channel distribution. And when an agent uses their independent agent network to cultivate leads, makes sales calls, and sends quotes and information, then makes the sale — an insurer is “selling.”

Transformation Success: From Legacy to Next Gen Core

Erin Cummings - The Norfolk & Dedham Group®, Chris Dupuy - CCMSI, Gordon Gaar - Majesco

To navigate successfully to the future of insurance, there are three paths incumbent insurers can follow including modernizing their existing business by replacing legacy systems in a private or public cloud to keep and grow today’s business.

2:50 pm - 3:20 pm

Break with Deserts in Partner EcoSystem & Solutions Galaxy

3:20 pm - 4:05 pm

A New Era of Insurance Innovation

Srinivas Pulijala - Munich Re; Stacy Shaw - MMG; Mike Andrews - Majesco

We are entering a new era of insurance driven by major shifts in customers, technology and market boundaries. What will a digital generation of the insurance industry look like? What will it take to compete? What are the trends shaping it? How is InsurTech shaping the digital age and new generation of insurers? Hear how these leadding companies are creating the future of insurance built on new era of innovation.

4:05 pm - 5:10 pm

Paths to the Future of Insurance: View from Industry Analysts on Implications and Opportunities

Denise Garth - Senior Vice President of Strategic Marketing for Majesco, Karlyn Carnahan - Head, The Americas Property Casualty Practice for Celent, Martina Conlon - SVP Research and Consulting for Novarica, Karen M. Furtado - Partner at SMA

To navigate successfully through this point to the future of insurance, there are three paths incumbent insurers can follow:

  • Modernize the Existing Business - Replace legacy systems in a private or public cloud to keep and grow today’s business.
  • Optimize the Business Today - Create new digital capabilities to protect and grow today’s customer base.
  • Create a New Business for Tomorrow - Build new business models for a new generation of customers and products.

Hear from this panel of insdustry experts on their perspectives on how to travel each of these paths quickly and succcessfully.

5:00 pm - 5:45 pm

Freshen up

6:15 pm - 6:30 pm

Buses Depart

Trolly Tour of Savannah

Trolleys start boarding & depart for a tour back in time throughout Savannah

7:00 pm - 10:00 pm

Evening Event

Taste of Savannah

Arrival at Savannah Station for Taste of Savannah and a walk into the future……

8:30 pm - 10:00 pm

Rotating Trolleys back to Hotel

10:00 pm

Final Trolley

Final trolleys leave for hotel and after party at Savannah Smiles

10:30 pm - 12:30 pm

After Party

Savannah Smiles Dueling Piano Bar

April 16, 2019 (Tuesday)

Time Sessions
7:15 - 8:00 am

Breakfast in Partner EcoSystem & Solutions Galaxy

8:00 am - 8:05 am

Welcome and Recap

8:05 am - 9:05 am

Keynote: Embrace the Disruption: Think Outside the Box to Innovate and Turn Challenges into Opportunities

Phil Hansen

Phil Hansen, an internationally recognized multimedia artist, speaker, author and innovator, will be as our Tuesday keynote speaker. Phil’s keynote will provide an inspirational message about overcoming obstacles we face by thinking outside the box for innovative new solutions. You will come away inspired and energized!

Crashing irreverently through conventional boundaries, Phil works at the intersection of traditional art, electronic media, offbeat materials, and interactive experiences. He is most widely known for his meta- art, videos that document the creation process (sometimes even through destruction), showing millions that art is action, not just result. His inspirational story was first shared on the TED stage to a standing ovation, and then shared around the world including on PBS, BBC and CCTV.

9:10 am - 9:40 am

Memo from the Future: New Models, New Products and New Customers

9:40 am - 10:00 am

Awards

Customer Spotlight & Awards: A Year of Success

Denise Garth - Senior Vice President of Strategic Marketing for Majesco

Hear about all the exciting implementations over the last year for Majesco custmoers! Majesco will recognize them with the Excellence Award highlighting their commitment to the transformation of their business, improve business processes and achieve business results in the face of industry change and disruption. The session turns the spotlight on customers who led the transformation setting an example for the industry to follow.

10:00 am - 10:15 am

Break in Partner EcoSystem & Solutions Galaxy

10:15 am - 11:00 am

A CIO View: Role in Innovation & Transformation

Joe Griffith - Ategrity; Walter Jacobs - Vice President Information Systems for APL; Todd Thiel - Vice President Information Technology for Secura; Ed Ossie - Chief Operating Officer for Majesco

Now is the time for effective leaders.

InsurTech innovations sparked and heightened the need for definitive leadership. As the need for direction and action accelerates, the need for reasonable guidance accelerates right along with it. Without being rash, insurance leaders need to make sure they are moving the organization rapidly forward in order to capitalize on the market opportunities that are opening up. But they must prioritize efforts on those insurance capabilities that will help them reach the future of insurance. Hear how these CIO leaders are focused on the future of insurance.

11:05 - 11:50

Breakout Sessions

InsurTech Startups and Greenfields: The Secrets to Innovation and Growth

Greenfields and start-ups are often aimed at developing new markets or exploiting gaps in existing markets ... all with the goal to rapidly move from startup to growth mode. Hear from this panel of executives who planted the seeds of a greenfield or startup and are how they tranistion to high-growth companies to help you explore your greenfield opportunities.

Strategies and Plans to Upgrade to CloudInsurer

Chuck Howard - Texas Farm Bureau; Prateek Kumar - Majesco

Hear from this panel of insurers why and how they are moving to Cloud as they upgrade their solutions. Hear what are the advantages short and long term.

Awakening of the Sleeping Giant: Individual Insurance for Life

Gerard Ryan - Acorn Life; Norman Carroll - Majesco

We are on the cusp of a new era for life insurance that offers an opportuity to reverse industry trends of declining life insurance coverage and customers. What will it take to capture the next generation of customers? Hear from this innovative life insurer how they are rapidly taking hold of the opportunities.

Majesco CloudInsurer: Adopt A Grown-Up Cloud

Shailesh Mehrotra - Majesco

Since we last met Majesco CloudInsurer has grown up and continues to mature every day. With a growing catalog of Majesco CloudInsurer services and expanding eco-system of our partners, Majesco CloudInsurer has evolved into a robust foundation for supporting your core processing as well as the digital strategy with speed, agility, security and pay per use capabilities. We will discuss current capabilities, roadmap of new and exciting capabilities and outline readiness framework to accelerate your cloud journey.

11:50 am - 12:20 pm

Partner Session

12:20 pm - 1:15 pm

Lunch in Partner EcoSystem & Solutions Galaxy

1:15 pm - 2:00 pm

Breakout Sessions

The Pace Accelerates to Digital Insurance 2.0: A View of the Gaps between Customers, Agents, Insurers and InsurTech

Denise Garth - Majesco; Glenn Westlake - Majesco

Insurers should not expect the next generation of insurance customers to adapt to the ways of the traditional incumbent business model, like customers of the past. These roles are now reversed. Insurers are now the ones that must adapt. But they can’t abandon their current base of profitable established customers either. These customers will still be around for a long time and they are vital to the health of the company as it creates and experiments with new business models for the next generation. The industry is at a great inflection point between the old and new worlds of insurance.

Majesco P&C Suite v11: Leading the Way

Sameer Karode - Majesco

Positioned as a leader with substance and style, Majesco P&C Suite is evolving faster than one can imagine. The upcoming version 11 has 250+ features that span from customer centricity to guided conversational experience for different personas. With focus on user efficiency, their feedback and adoption, “new version 11” allows managing various type of workloads such as submission clearance, claims triage etc. along with panoramic view of a customer. An open platform with exciting roadmap for 700+ API for several business functions, is all set to become a backbone for your digital journey.

Digitization – The Lifestyle & Blueprint for Effective and Innovative Business

Giovanni Genovesi - Swiss Re; Brian Seanor - Burns & Wilcox; Jason Ennis - MMG; Nishit Shukla - Majesco; Matt Honey - Majesco

Hear from our distinguished panel of customers, business leaders and stakeholders alike on how they are embracing “digitization” as approach of choice for their sustenance, growth and expansion strategies for ever changing innovation and business models. They will share their thoughts and views on challenges faced by insurance carriers and brokers/agents in this new digital age and how they are taking these challenges for resolution using Majesco Cloud offerings, and ecosystems towards achieving effective business growth.

EDW and DataRobot

2:05 pm - 2:50 pm

Breakout Sessions

Building a Data Future

Javed Siddiqui - MMG; Larry Fortin - Millers Insurance; Ben Moreland - Majesco

As insurers, we’ve grown our data use in much the same way. We now have the potential to gain much better information and value from our data (more horsepower), but we’ve exchanged data’s simplicity for hoses, belts, wires and engines that require ground-up understanding. It is crucial for analytics users to keep their eyes on the end results — an organization focused on competing for customers and markets. Competitive dominance is no longer achieved by operational efficiency, lower prices, massive adver¬tising, large internal systems, or channel loyalty. It is achieved by anticipating trends and pivoting quickly to create and capture the economic and competitive opportunity through a new business model built on data. Insurers that succeed in capturing the opportunity will be those that show strategic courage and forward thinking to redefine their business models, processes, products, services and channels by leveraging data and analytics in innovative ways, becoming data-driven and laying the foundation for Digital Insurance 2.0.

Claims and TPA - An Option for Growth and Innovation

Kristin Meeker - CCMSI; Kerry Rademacher - CCMSI; Pete Taylor - Majesco

Claims has long been a core part of every insurer. But does it need to be? With so many areas of focus, Claims TPA offers an opportunity to focus your resources on other innovatitve priorities. Hear how this company is using leading claims technology to provide an alternative for claims processing.

Discover Majesco L&A and Group Suite v11

Arun Kalyanaraman - Majesco

Our Newest version of L&A Group Suite is an end-to-end straight through processing enabled system with an adaptive case management for exception handling. With a shift to a digital world, traditionally manual processes move to a world of instantaneous self-service without losing the charm of tailored options. We are reimagining the possibilities with a conversational UX, where the user ‘chats’ with the system and is presented a UI that is relevant to the conversation, thus enabling them to complete the transaction in the most efficient manner. We will discuss the impact on staffing mix, training costs and operational models due to automation and an efficient exception management processes in the Majesco L&A and Group Suite and how it empowers insurance carriers across group, VB, Worksite and individual L&A.

Eliminating the Digital Divide

Ron Zarrella - NYL; Pat Ranganathan - Great American Insurance; Terry Buechner - Majesco

Ready or not, insurers have entered an era where stakeholder engagement and user experience trump everything. This shift is driven by outside influencers like Amazon and Apple and the digital, data and technology advancements affecting all industries. This new era demands not only digital engagement, but personalized experiences based on customer expectations, behaviors, culture and more.

2:50 pm - 3:15 pm

Break with Deserts in Partner EcoSystem & Solutions Galaxy

3:15 pm - 4:00 pm

Breakout Sessions

A New Age of Billing Innovation: Electronic Billing and Payment App

Suzanne Monaco - Cybersource; Sameer Karode - Majesco

"Your customers are increasingly demanding that billing and payments be more digital and mobile. Our consumer and SMB research shows that across all generational groups 55-70% want to pay their bill digitally via a mobile device.

Can you meet this expectation?

A new electronic and billing payment app powered by the cutting-edge cloud native Majesco Digital1stPlatform™ and integrated withCyberSource, Visa’s payment management platform available on the Majesco Digital1stEcoExchange™ can do just that! Hear how you can white-label this app with your corporate branding and roll it out into production in as little as two weeks without any licensing costs!"

Majesco EcoExchange: Next Gen Marketplace to Drive Innovation and Customer Engagement

Amol Naik – Majesco

The move to the digital era is realigning fundamental elements of the insurance business. These alignments require insurers to make major adjustments in order for them to survive and thrive. Insurers seeking digital excellence must develop a strategic approach that is nimble and flexible enough to adapt to rapid industry change. In this session, you will hear about how Majesco Digital1st EcoExchange enable carriers to adapt to the changing needs and expectations of their customer segments and personalize products and services to build a competitive advantage.

An Era of On-Demand and Usage Based Insurance: The Ins and Outs to Success

4:00 pm - 4:30 pm

Insurer Innovation and Transformation In Action

Hear from a panel of customer award winners regarding their perspectives on how their implementations are positioning their companies to adapt to change and position them for growth.

4:30 pm - 4:45 pm

Closing Remarks

4:45 pm

Convergence 2019 Closes

6:30 pm - 8:30 pm

Dinner - Product Council Members

Savannah Harbor Golf Course

April 17, 2019 (Wednesday)

NOTE: This day's events are for product council members only.

Time Sessions
7:30 am - 8:15 am

Breakfast

8:15 am - 12:00 pm

Product Council Sessions

12:00 pm - 1:00 pm

Boxed Lunch

FAQ

Travel and Hotel

The special group rate is $225.00 single or double occupancy plus a $15 resort fee and applicable sales taxes. This rate is exclusive to Convergence 2019 participants only. Once your registration has been completed, you will receive an email confirmation with details. As a reminder, the hotel rates may increase after the cut-off date or when the meeting room block sells out, whichever comes first. Make your reservations early to be able to take advantage of our discounted rates. Reservations must be guaranteed with a major credit card. Check in: 4:00 p.m.; check out 11 a.m.

The Westin Savannah Harbor Golf Resort

1 Resort Drive
Savannah, GA, 31421 USA
(912) 201-2000
www.westinsavannah.com


Savannah/Hilton Head International Airport - SAV
Airport Phone: +1 912-964-0514
Distance from Hotel: 14 miles / 20 minutes
Ground Transportation
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Airport Phone: +1 843-255-2950
Distance from Hotel: 33.8 miles / 45 minutes
Ground Transportation
Jacksonville International Airport - JAX
Airport Phone: +1 904-741-4902
Distance from Hotel: 132 miles / 2 hours
Ground Transportation
Hartsfield-Jackson Atlanta International Airport - ATL
Airport Phone: +1 800-897-1910
Distance from Hotel: 244 miles / 4 hours
Ground Transportation

What to do in Savannah in April, with 2019 festival and event dates.

Registration

Click Here to Register for Convergence 2019
Majesco customers, potential customers, partners and sponsors.
Business casual attire is appropriate for all business functions, as well as the evening functions. It is recommended that you pack a light jacket or sweater for outdoor functions and/or cool temperatures in session rooms.

Platinum Sponsors

Silver Sponsors

Exhibitors

Contact

For Convergence related questions please contact us:

events@majesco.com

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