OCTOBER 1–3, FORT LAUDERDALE, FL
InsurTech, Greenfields and Startups
Core/ Data / Digital Cloud Platform
AI and Cognitive Embedded Capabilities
Personalized, Intuitive Experience
Convergence is Majesco’s annual customer conference where over 150 insurance carrier customers get together. Now in its 10th year, Convergence will once again bring together senior business and IT leaders, industry analysts, thought leaders, and partners for strategic business discussions, innovation insights, roundtable discussions, presentations, networking, collaboration, case studies and more and presentations on how Majesco solutions are inspiring agility, innovation and speed to power their success today and in the future. Make the most of the event by bringing several team members to Convergence to network, collaborate and help power your insurance renaissance!
“Majesco Convergence was a very well planned conference. It comprised of a diverse agenda of topics and items. Kudos to and much thanks to the Majesco Team for putting on an excellent event!!!”
“The customer sessions were excellent in giving insight on other's experiences.”
“Tech Galaxy provides an opportunity for networking and additional deep dive targeted discussions.”
“Very Well Done - Extremely Impressive! Thank you very much for the opportunity to come.”
“I really enjoyed the discussions about the future and the product roadmaps. As well, being able to interact with several Majesco employees was very important and appreciated.”
|11:00 am - onwards||
|6:30 pm - 9:00 pm||
|7:00 am - 8:00 am||
Breakfast and Solution Galaxy
|8:00 am - 8:10 am||
Speakers: Ron Zarrella - NYL, John Cross - Glemham, Ernie Garatiex - Heritage, Carla Owens - QBE NA
|8:10 am - 8:50 am||
Majesco Company Update
Speakers: Ketan Mehta - Majesco, Ed Ossie - Majesco
Majesco continues the journey to enable insurers insurance renaissance. Hear from Ketan Mehta, CEO and Co-Founder and Ed Ossie, COO on the Majesco journey and what it means for our customers and the industry.
|8:55 am - 9:55 am||
Insurance 2025 - Designing and Building the Future
Speaker: David Smith - Chief Executive, Global Futures and Foresight
We are witnessing a shift in the traditional ‘innovation’ model influenced by two drivers of change -- the rising servicization of products and the primacy of the consumer experience. As a result, digital platforms are becoming the tools of choice for building next-generation products and services around consumer experience and scaling entire ecosystems in the digital and physical worlds. Such platforms will be transformational for companies and blur industry boundaries as these platforms reshape industries into interconnected ecosystems.
Such blurring will necessitate the design of truly customer-centric products and services, as well as a new organizational approach ... A new design-driven paradigm is necessary and very different from traditional innovation and R&D. In the age of business agility and shifting consumer demand, it is no coincidence that design-driven companies have outperformed the S&P 500 by 219% over the 2005-2015 decade.
Innovation and design – along with data - will become strategically aligned to the core values and vision of an organization. Designing business and organization models that allow this will become a pre-requisite for success. To assume that new technologies, processes and ways of thinking can be grafted onto legacy structures is a damaging fallacy. This redesign must be holistic – encompassing back and front ends, and oriented towards employees just as much as consumers.
Hear from David Smith, a globally recognized futurist and innovation leader on what this means for Insurance. How will insurance business models need to change? What is the role of platforms? What characteristics do you need in leaders to make this shift? How fast is the shift occurring? How do you plan and execute this shift?
|9:55 am - 10:15 am||
Break and Solutions Galaxy
|10:15 am - 11:15 am||
Majesco Products & Solution Updates
Majesco Platform Update
Speaker: Manish Shah - Majesco
Digital platforms that are cloud, SaaS based, are the future. Majesco is investing in our platform solutions that will innovatively help insurers make the digital shift and enable agility, innovation and speed. Hear from Manish Shah, EVP for Products, on the product strategy, roadmap and accomplishments this year.
|11:15 am - 11:45 am||
Partner Session - IBM
The Cognitive Insurance Industry Platform
Speaker: Sandip Patel - Global Managing Director, Insurance Industry, IBM
Sandip Patel, IBM Global Managing Director for Insurance, will discuss trends impacting the insurance industry; how these are leading to the development of industry ecosystems; and how IBM and Majesco are working together to develop a cognitive Insurance Industry Platform built on the IBM Cloud to enable insurers to respond to disruption with agility and speed.
|11:45 am - 12:45 pm||
Lunch and Solutions Galaxy
|12:45pm - 1:30pm
The Customer Journey: Best Practices and Pitfalls
Speakers: Ron Zarrella - NYL, Sue Blanco - Rider Insurance, Michael Montecuollo - Door3, Terry Buechner - Majesco
Many insurers take a tactical approach to digital strategy and investments, focusing on discrete capabilities rather than taking a business need-driven approach. To make matters worse, the capabilities invested in are too often based on internal stakeholders’ views rather than the external “customer” – the classic “inside-out” approach (aka, “build it and they will come”). The more effective approach is to deeply understand your customers by mapping their interaction journey across the value chain. This is the “outside-in” approach that will shape the digital strategy and priorities. Hear from these companies on their approach and the impact.
Majesco Policy for L&A and Group v2017 R3 - Straight through processing & Employer Benefits
Speaker: Chad Hersh - Majesco
Our newest version of L&A and Group Policy is an end-to-end straight through processing enabled system with an adaptive case management for exception handling. With a shift to a digital world, traditionally manual processes move to a world of instantaneous self-service without losing the charm of tailored options. We are reimagining the possibilities for automation and an efficient exception management processes in Majesco Policy for L&A and Group to empower insurance carriers across group, VB and Worksite to individual L&A.
Greenfields in Insurance — Moving from Start-up to High Growth Companies
Speakers: Ernie Garatiex - Heritage, Mike Andrews - Majesco
Greenfields and start-ups are often aimed at developing new markets or exploiting gaps in existing markets ... all with the goal to rapidly move from startup to growth mode. Hear from this panel of executives who planted the seeds of a greenfield or startup and are how they tranistion to high-growth companies to help you explore your greenfield opportunities.
The New Digital MGA - Innovative Models in a Changing Market
Speakers: John Cross - CEO Glemham, Mike Smart - Majesco
The MGA business has transformed in recent times moving into an era of digital delivery of insurance. Digitized automated processes, real time data flow through the insurance value chain, analytics driven buying behavior and customer experience delivery are all tenets of this digital era. While Insurance carriers have the muscle and deep pockets to adopt new technologies, a new breed of Digital MGA’s are emerging that have the agility, innovation and speed to more quickly respond to the shifting market and are becoming the new partner for traditional insurance companies to innovate new products and find new segments to compete. The key to being the new age digital MGA is a new business platform of advanced analytics, core systems and digital frontend in the cloud. Hear how these MGA’s are the new innovators in today’s market.
|1:35 pm - 2:20 pm
The Multi-Channel Imperative: Channel Innovation to Reach New Customers
Speakers: Craig Welsh - Westfield, Gregory Bailey - Denim, Karlyn Carnahan - Celent, Tom Duffy - Majesco
To thrive in the new multichannel environment, insurance carriers will need to complement their traditional agency-based channels by expanding access through alternative channels that offer customers options for any product. Hear from this panel of Industry Leaders, on what questions should be addressed including: What options align to different customers? What is the right approach to governance and organizational alignment? How can the channels be integrated and complimentary? How can traditional Agent channels be aligned, incented and managed effectively in this changing landscape?
P&C Suite – United Jewels of Majesco
Speakers: Shailesh Mehrohtra - Majesco, Sameer Karode - Majesco
Unified user experience across the insurance lifecycle is a key success factor for insurers. The new version of Majesco P&C Suite unifies our crown jewels to bring features that insurers need for efficient business processes across the value chain. The consistent look and feel with flexibility to configure suite for various types of users such as agents, underwriters, billing staff, claim adjusters and others allows users to converge & operate efficiently on the suite platform. Come and see various business functionality features along with administrative functions such as centralized security, single sign-on and other similar capabilities all under an unified technology platform.
Capturing the Market Opportunity in Voluntary Benefits with Innovative Products
Speakers: Bill Bade - Milliman, Jen Smith - Majesco, Denise Garth - Majesco
The disruption and changes reshaping industries and the businesses within them are creating unprecedented growth opportunities in terms of new risks, new markets, new customers, and the demand for new products and services. Uniquely, HR directors and benefit managers are at the forefront of change in the insurance industry with business/corporate and employee characteristics shifting as economic and business environments change. New technologies, demographics, behaviors, product options, and more will fuel new trends that are just starting to emerge. Many of these trends will set the stage for new insurance market expansion. Increasingly, HR directors and benefit managers are looking for fresh alternatives to age-old formulas that can help them through the maze of insurance needs and offerings, helping to find the right match and remain competitive for talent in a robust marketplace. Hear about some of the new, innovative products emerging in the marketplace, how these products are rapidly being launched to capture the opportunity, and how operational teams can provide better service for these products.
Meet the Millennials: Your Future Customers
Speaker: Erin Lowry - Author of Broke Millennial, Glenn Westlake - Majesco, Panel of Millennial SMB Owners
Between them they have started new businesses, are workers in the new "gig economy" and have different expectations and buying behaviors than previous generations. They are your new customer. Participate in this live roundtable discussion with millennials on their views, experiences and expecations on insurance ... from personal needs to business needs.
|2:20 pm - 2:50 pm||
Break with Deserts & Solutions Galaxy
|2:50 pm - 3:20 pm||
Partner Session - Deloitte
InsurTech Hype vs. Reality
Speakers: Anuj Maniar - Principal in Deloitte’s Financial Services Practice
|3:20 pm - 4:05 pm||
Speed to Value with a Cloud Platform Solution
Speaker: Carla Owens - QBE, Erin M. Cummings - Norfolk and Dedham, Prateek Kumar - Majesco
A more powerful and innovative approach to create speed to value - speed to implementation, speed to market and speed to revenue is now emerging ... moving beyond deployment to providing a modern business platform, where technology levels the playing field, and speed, agility and innovation are enabled with a unique combination of ready to use content and an ecosystem of partners. Hear how these companies are embracing this tipping point and positioning their companies to compete in a fast-changing world.
|4:05 pm - 5:15 pm||
Beach Party Bingo
Speakers: Karlyn Carnahan - Celent, Martina Conlon - Novarica, Karen M Furtado - SMA, Denise Garth - Majesco
It’s time for a little fun in the sun, twist & shout Mendo style. Let's get ready for our Beach Party by playing Beach Party Bingo with the Industry Analysts. While playing the game of bingo and winning prizes to use on the beach … you will get insights from this panel of leaders on what are the "Sizzilin Dud" and "Sizzilin' Hot" topics for insurance in 2018!
|5:15 pm - 6:00 pm||
|6:00 pm - 9:00 pm||
Beach Party Luau
|7:15 - 8:00 am||
Breakfast - Solutions Galaxy
|8:00 am - 8:05 am||
Welcome and Recap
A recap of the highlights from day one and a review of the day ahead.
|8:05 am - 9:05 am||
The Renaissance Man: Inspiring the Possibilities
Dr. Ronan Tynan - Internationally Acclaimed Irish Tenor, Medical Doctor and Paralympian
He is called a modern day “Renaissance Man.” Irish tenor, recording artist, physician, and champion disabled athlete Ronan Tynan moves audiences like few others can. His stirring performances and personal story of triumph have brought him international fame. The New York Times called him “the closest thing this country has to an official meistersinger.”Ronan is one of the most sought after motivational speakers in the U.S., presenting nearly 50 speeches annually for major international corporations and organizations.
Tynan has performed at historic events including Ronald Reagan’s funeral and the Inaugural Prayer Service at the National Cathedral. His memorable renditions of “God Bless America” have been heard at the World Series, The Belmont Stakes, and other momentous events.Profiled by ABC’s 20/20, People magazine and CBS Sunday Morning, Tynan was born with a lower limb disability and had his legs amputated at age 20. Within a year, he was competing in the Paralympic Games, both in track and field and as an equestrian. He won 18 gold medals and set 14 world records, nine of which are still in place today.
In 1992 less than one year after he began studying music, Tynan won the John McCormack Cup for Tenor Voice. He shot to stardom two years later after winning the BBC talent show, Go For It. A recording contract with Sony Music and sold-out concerts around the world soon followed. His debut album, My Life Belongs to You, released in 1998, jumped to number five on the charts. That same year, Tynan joined Anthony Kearns and John McDermott as The Irish Tenors, an instant worldwide sensation.
|9:10 am - 9:40 am||
Majesco Business Area Updates
Speakers: Prateek Kumar - Majesco, Ganesh Pai - Majesco
Hear from our business unit leads via TED Talks on the business updates for P&C, L&A and MCS
|9:40 am - 10:00 am||
Customer Spotlight: A Year of Success
Speaker: Prateek Kumar - Majesco
Hear about all the exciting implementations over the last year for Majesco customers! Majesco will recognize them with the Excellence Award, highlighting their commitment to the transformation of their business, improving business processes and achieving business results in the face of industry change and disruption. The session turns the spotlight on customers who led the transformation setting an example for the industry to follow.
|10:00 am - 10:15 am||
Break - Solutions Galaxy
|10:15 am - 11:00 am||
InsurTech / Insurance 2.0: Competing & Collaborating In a Digitally Connected Industry
Speakers: Denise Garth - Majesco, Mike Conner - Silicon Valley Insurance
We are entering a new era of insurance, the Digital age, driven by major shifts in customers, technology and market boundaries. What will a digital generation of the insurance industry look like? What will it take to compete? What are the trends shaping it? How is InsurTech shaping the digital age and new generation of insurers? This session will provide you insights on where we are today, where digital ecosystems will take us and provide a roadmap for Digital Leaders in the new Digital Age of Insurance.
|11:05 - 11:50
Imagine the possibilities with Majesco Digital1st Platform
Speakers: Sachin Dhamane - Majesco, Manish Shah - Majesco
Need for differentiation for insurers through customer experience and engagement has accelerated at record pace in the past year. We have been working (quietly!) on our next generation of digital platform for enabling our customers to build differentiated solutions that will enable them to provide tailored customer experiences and measure customer engagement, with a goal to achieve better customer retention. Join us for learning about capabilities of this modern digital platform and see us build live use cases in action!
A D3 Data Strategy: Data Models, Data Warehouses and Data Lakes
Speakers: Ben Moreland - Majesco, Kris Moniz - Majesco
Data and analytics consistently rank in the top 3 priority areas of insurance … yet insurers struggle to define a way forward. As data and analytics become an increasingly strategic competitive differentiator, insurers need a path to accelerate their data mastery maturity to achieve business differentiation and optimization through data. Yet insurers struggle with truly leveraging enterprise level data due to inaccessible data formats, a lack of trust in the underlying data quality, inconsistent semantics, and an implementation methodology that doesn’t align with today’s fast paced and disruptive market. Insurance specific data solutions can provide capabilities across all areas of insurance from policy, billing, claims and distribution to gain control over compliance and governance needs. Leveraging proven and robust data models and enterprise data warehouse solutions provides insurers with a significant lift. Moreover, the flexibility that Hadoop based solutions bring to the fore lets your data journey be as agile as your business.
Hear from this powerful panel of data mastery experts on how you can simplify and power your data mastery journey and gain competitive differentiation.
Optimize Today's Business While Building Tomorrow's
Speaker: Doug Hazlett - MMG, Karen Furtado - SMA, Dan Mets - Majesco
Business Transformation is complex, challenging and also rewarding. But too often we don't optimze while we transform, limiting the business impact and results. What are the building blocks to execute a successful transformative program that includes optimization upfront? Hear how you can leap forward more rapidly by optimizing while you transform the business.
|11:50 am - 12:30 pm||
Leading the Market Shift: A C-Suite View
Speakers: Ed Ossie - Majesco, John Rooney - Shelter Insurance, Craig Welsh - Westfield
The business models of the past 50+ years (based on the business assumptions, products, processes, and channels of the Silent and Baby Boomer generations) will soon be an ocean away from the business models of the next generation, including the Millennials and Gen Z, as well as many in Gen X, both as personal buyers and owners of businesses. It requires a new business paradigm. We must redefine and re-envision insurance, embracing business components that work in the new context of people, technology and market boundaries and discarding the pieces that are outmoded or irrelevant. Most organizations can’t simply flip off their pre digital switch (traditional business model and products administered on traditional systems) and flip on their digital age model (new services and products on modern, flexible systems that will handle digital integration and better data acquisition and analysis). So, the shift will require steps. Those steps will operate as both a bridge and a proving ground, while the traditional system is still operational as a firm foundation and the new foundation is being constructed. The steps are active, ongoing, and they overlap. Hear from this panel of executives on how they are leading the market shift.
|12:30 pm - 1:15 pm||
|1:15 pm - 2:00 pm
The New Insurance Customer - Digging Deeper
Speakers: Glenn Westlake - Majesco, Robert Buhrle - Majesco
Take a deeper dive into the new insurance customer. Hear new insights from Majesco's new research about consumers and SMB needs and expectations.
Next Practices in Product Engineering
Speakers: Vivek Nayak - Majesco, Sachin Dhamane - Majesco
Majesco continues to innovate and adopt new practices and enhance automation in Product Engineering. In this highly competitive market, every enterprise wants to roll out new products and features faster without impacting quality standards and without costs escalations. This new paradigm mandates the shift in product engineering processes for supporting shorter development cycles, increased test coverage and improved productivity. Join us to see how we are shifting our product engineering processes by leveraging tools, automation and new approaches for delivering software faster with superior quality.
Cognitive Compute: Hands on Start to Your Use Cases
Speakers: Andrea Eichhorn - IBM, Kevin Gordon - IBM
Catch up on the latest use cases leveraging Watson to augment your core processes and beyond. We'll apply these use case examples to the personas from your organizations to help you figure out how and where to start, via "design thinking lite." In this workshop, we’ll help you understand available cognitive capabilities and what makes a good starter use case. We’ll also share with you some practical tips on how to take your work from this session and get started in your organization.
Billing Upgrade: Plans and Tactics for Success
Speaker: Tina Hachey - Nautilus, Sarah Bogan - Majesco, Vipin Balan - Majesco
Billing is increasingly a critical capability to enhance your customer’s experience with new capabilities, new integrations of innovative capabilities and more. Hear from the billing product owner and a panel regarding benefits for upgrading and options to accelerate the process while making it more cost effective.
|2:05 pm - 2:50 pm
CloudInsurer 2.0 – The On-demand Insurance Cloud
Speakers: Himanshu Patil - Majesco, Manish Shah - Majesco
With technology advancements and broad adoption of Cloud computing, insurers are increasingly considering cloud for driving innovation and agility as well as reducing total cost of ownership of their operations. Majesco has been a front-runner in the industry for offering its solutions on private cloud to many of its customers. Building on this experience, Majesco is now offering its offering to a next generation of cloud which will further improve the elasticity, automation and reliability. Join us to explore how CloudInsurer 2.0 can help benefit your business transformation needs. If you are a start-up, Greenfield or a traditional carrier, join us to learn what CloudInsurer 2.0 offers you to turn challenges into opportunities.
A New Era of Commercial and Specialty Products - Capturing the Opportunity
Speaker: Debbie Morley - Hallmark, Aaron Herman - Majesco, Karen Sullivan - Majesco
In today's changing world with new business models, new technologies and more … new risks and need for innovative commercial and specialty products is rapidly growing. To capture these opportunities, insurers can not wait years for a new system or new products ... they need it much sooner.
The New Digital Face of Billing
Speaker: Kirk Martell - Corporate Systems Leader at Westfield, Jerry Bogle - State Farm, Charlene Aldrich - Underwriting Supervisor Shelter Insurance Company, Tom Duffy - Majesco
From the customer’s perspective, an insurance invoice is just another envelope (or e-bill) to toss into a basket for payment. From the insurer’s perspective, however, the billing function represents one of the greatest opportunities to engage with the customer in order to build a relationship that is both positive and long lasting. Hear from this panel how they are positioning billing to strengthen customer relationships in a new digital age.
|2:50 pm - 3:15 pm||
Break - Solutions Galaxy / Deserts
|3:15 pm - 4:00 pm
Hand - in - Hand: Quality and Testing
Speakers: Jane Brakken - Great American Insurance, Donovan Roley - United Educators, Prasanna Parthasarathy - Majesco
Quality is the key to any solution ... Whether new, upgraded or updated. But that can be elusive without a testing strategy and framework that guides your path to quality. Hear how these companies are leveraging testing framework, assets and best practices to take their quality to a new level.
Core and InsurTech: Co-Existing and Creating Differentiation
Speakers: Louis Ziskin - DropIn, Karolina Congdon - Splice, Himashu Patil - Majesco
Can core systems and InsurTech co-exist? Can they together differentiate insurers?
The Digital Connection: The Engagement and Experience Era
Speakers: Pete Wessel - Chubb, Amanda Neumann - Heritage, Alex Asianov - Door3, Terry Buechner - Majesco
Ready or not, insurers have entered an era where stakeholder engagement and user experience trump everything. This shift is driven by outside influencers like Amazon and Apple and the digital, data and technology advancements affecting all industries. This new era demands not only digital engagement, but personalized experiences based on customer expectations, behaviors, culture and more. On this panel we will explore how insurers are creating a Digital Connection with personalized experiences for both commercial and personal lines.
|4:00 pm - 4:30 pm||
Panel of Award Winners
Speakers: John Cross - Glemham, Erin M. Cummings - Norfolk and Dedham
Hear from a panel of customer award winners regarding their perspectives on how their implementations are positioning their companies to adapt to change and position them for growth.
|4:30 pm - 4:45 pm||
Convergence 2017 Closes
NOTE: This day's events are for product council members only.
|7:30 am - 8:15 am||
|8:15 am - 12:00 pm||
Product Council Sessions
|12:00 pm - 1:00 pm||
Boxed Lunch / Buffet Lunch
3030 Holiday Drive
Fort Lauderdale, Florida 33316 USA
David is a leading strategic futurist who combines the experience gained from a 35 year IT and business career with strategic visioning to help organisations better prepare for the future. His career has spanned European and US corporations. He is a much sought after keynote speaker and is the author of many works on embracing change and the drivers of change.
Before establishing Global Futures and Foresight, an independent futures research firm, he created and ran the Unisys internal Think Tank, The Global Future Forum. Prior to this he was head of strategic marketing for their $2bn global financial services business. He continues to engage with some of the largest insurance firms in the world informing their strategies and challenging their perceptions of the future.
David and his organisation has been engaged by some of the largest and most prestigious firms from around the world including: The European Commission, NATO, BBC and financial services firms including HSBC, Lloyds/TSB, RBS, Lloyds, More Than, e-sure, Travelers, Allianz, QBE and Lloyds syndicates along with many other prestigious firms including CSC, Unisys, Cisco, Microsoft, Siemens, Deloitte, Ernst & Young, PWC, Bausch & Lomb, Linpac, Kraft, Heinz, John Lewis, Roche, Philips etc. He is also a regular lecturer at business schools across Europe.
Global Futures and Foresight is a research and consulting organisation that helps organisations be better prepared to embrace change, innovate and develop new strategies and solutions and helps clients to avoid the risk of being blindsided by external disruptive change.
Dr. Ronan Tynan is truly a modern day “Renaissance Man.” Faced with numerous challenges throughout his well-documented life, he has persevered with enormous passion and determination. He attributes his success to his faith and the knowledge that the Man Above guides him through every door he opens. Introduced to international audiences as a member of the Irish Tenors, Tynan quickly became known for his unique voice and irresistible appeal.
Following his mother’s advice to always follow your dreams, Tynan decided to launch a solo career, and has achieved the fame and adoration that could have existed only in the farthest reaches of his dreams. Though Ronan enjoyed singing as a boy, he did not seriously consider formal voice study until he was 33, when he was well into his residency as a physician. His quick success is a typical development in a life of extraordinary achievement.
Born with lower limb disability that threatened to sideline him throughout his childhood, Tynan was still “as wild as a March hare” when he was a growing boy, riding horses and racing motorcycles. When he was twenty, his legs had to be amputated below the knee after an auto accident caused serious complications. Just weeks after the operation, he was climbing up the steps of his college dorm, and within a year, he was winning gold medals in the Paralympics as a multitalented athlete. Between 1981 and 1984, Tynan amassed eighteen gold medals and fourteen world records of which he still holds nine.
Ronan is one of the most sought after motivational speakers in the U.S., presenting speeches annually for major international corporations and organizations. Ronan also continues to travel all over the world to perform concerts.
Karlyn Carnahan is focused on Property Casualty underwriting, claims, distribution management, and insurance strategy. She is a widely recognized expert on these topics who has been extensively published in a broad range of industry media and general business media. She has presented at numerous industry events including ACORD, IASA, ACE, and PCIAA.
Karlyn’s consulting experience includes numerous systems selection projects across policy admin, billing, claims, loss control, CRM, and other core systems. She has also completed multiple IT organizational assessments, primary market research of insurance agents for carriers, marketing and product roadmap strategies for multiple software vendors and other strategic projects for carriers.
She joined Celent from Novarica where as a Principal she published over 40 reports on emerging issues, industry trends, and technology solutions Prior to that she had an extensive career in the insurance industry including serving as Vice President of Marketing and Innovation for Fireman's Fund commercial lines division, Global Industry Manager for Sun Microsystems and Senior Vice President of Product Development for InsWeb. Earlier in her career, she held a variety of marketing and underwriting positions at NORCAL Mutual and Fireman's Fund.
She holds an MBA from Stanford Business School and a Certified Property Casualty Underwriter (CPCU) designation.
Martina Conlon is a principal in Novarica's insurance practice focused on the P&C market. Martina is the primary researcher and author of market leading reports on agent portals, core systems, business intelligence and IT organizational strategies. She provides expertise on IT best practices, strategic technology and planning.
Martina's recent consulting experience includes IT roadmap development, vendor selection efforts, insurer peer benchmarking, IT organizational assessments and IT sourcing strategies. Prior to Novarica, Martina served as Director for Arbella Insurance, where she was responsible applications and data. She has also served as Principal Consultant with leading technology and consulting firms focused in the insurance vertical.
She holds an MBA from Boston University and a BSEE from Tufts University.
Karen Furtado is a Partner at Strategy Meets Action, a strategic advisory firm offering a unique blend of advisory, research, and project-based consulting services to both insurance companies and solution providers. She is a widely recognized expert in the core systems space.
Karen has exceptional knowledge of policy administration, rating, product configuration, billing, and claims and deep understanding of distribution and emerging technologies such as social media, cloud/SaaS, and ideation/ crowdsourcing. She knows how to modernize and innovate for competitive advantage. Those seeking an edge in today’s highly competitive world turn to Karen to capitalize on her unparalleled knowledge and experience in connecting solutions to business and IT requirements.
Karen has held various leadership positions including Insurance Practice Director at Collaborative Consulting and Vice President of CGI’s Insurance Practice.
Karen is often quoted in major insurance publications and speaks frequently at leading industry conferences. Karen holds a Bachelor of Science degree from Springfield College.
Prashanth is a Principal in Deloitte’s Insurance Practice and leads our InsurTech offering. He currently specializes in working with InsurTech startups to understand how they can disrupt and/or enable current business models and he works to connect insurers to relevant startups and innovation eco-systems. His primary focus is advising his clients on improving their underwriting processes leveraging emerging technology and analytics.
Charlie Aldrich graduated from the University of Missouri with a Bachelor of Business Administration. Her career began in 2008 at Shelter Insurance in the Life Company then transferred to the P&C Underwriting unit in 2012. Charlie is currently an Underwriting Supervisor responsible for underwriting and billing activities involved in new development, enhancements to current systems, and implementations of new products, services, and channels of business.
Michael Andrews is a VP, Client Services for Majesco’s North American Property & Casualty Division. He has over 15 years of industry experience working with a wide variety of P&C carriers including Country Financial, Erie Insurance, FCCI, and a number of personal lines carriers and farm bureaus. Mr. Andrews has a diverse background with a career spanning manufacturing, operations, consulting, and large-scale software delivery. Prior to joining Majesco, Mike worked for both small and large companies including Sapiens, KPMG Consulting, and Honeywell. In each of these roles, Mr. Andrews has used his 6-sigma and total quality management (TQM) background and skills to drive for significant business process improvement results. Mike holds an MBA from Duke University and a Mechanical Engineering degree from Virginia Tech.
Alex Asianov founded DOOR3 in 2002 to help clients to explore original new ideas, to seek out new strategies and new technologies, and to boldly go where their competition has not gone before. This journey (now in its 15th year) is powered by a novel propulsion system comprised of experience strategy, design, and robust software delivery.
As you can see, Alex helps companies that are a bit short on the geek and innovation factor.
Back in New York, and prior to founding DOOR3, Alex worked as enterprise architect and technology strategist for Sapient Corporation, Societe Generale, BNY-Mellon, and ICSC. These diverse experiences led Alex to conclude that modern enterprise competitive advantage stems from a combination of user-centric Digital and back-office operational tactics, and placed in service of clients’ strategic vision.
He has spoken about this at multiple venues, including the CDX conference, Vistage events, and the Metropolitan Business Network. This continuously refined approach won numerous prestigious awards for DOOR3, and transformed a wide variety of client businesses.
On a personal front, Alex has a degree in Biology from Vassar College, is a fencer and a pilot, and has done a bit of stand up comedy. Realizing he can’t compete with Amy Schumer, he’s decided to focus on his day job.
Bill is a consulting actuary with the Tampa office of Milliman. He joined the firm in 2015 after spending 10 years in the worksite benefits industry corporate setting.
Prior to joining Milliman, Bill served as vice president of national account management at Allstate Benefits, a subsidiary of The Allstate Corporation. In that role, he was responsible for the management of national account premium administration, proposals, contracts, and new client implementation. Through his exposure to distribution and marketing, Bill developed a passion for anticipating market trends, distribution opportunities, and the interaction between market trends and product pricing.
Bill also served as health valuation actuary at Allstate Benefits for more than five years. During this time, he was responsible for worksite valuation, annual reporting, budgeting, cash flow testing, experience studies, and profit improvement initiatives.
Bill’s product development, marketing, and valuation experience at Allstate Benefits included a broad range of individual and group voluntary products such as accident, cancer, critical illness, disability, hospital indemnity, term life, and universal life.
Bill provides a unique blend of project management, creative problem solving, and excellence in core pricing and valuation.
Gregory Bailey has been studying, learning and building for more than 20 years at some of America’s biggest and best-known insurance companies. Over those two decades, Gregory Bailey has worked at companies like Northwestern Mutual, CUNA Mutual, Mutual of Omaha, Athene and Pacific Life.
In 2015, Gregory left the corporate world of business attire to build Denim®, a venture-funded, growth-mode technology company reimagining marketing and distribution in the insurance and financial services industry with wicked smart technology.
Denim's patent-pending automated marketing software platform empowers marketers to launch and manage social media advertising campaigns for thousands of their agents, brokers or advisors simultaneously. Our micro-targeted approach delivers predictable advertising outcomes for our enterprise partners and customers. Denim generates better leads at a lower cost through intelligent social media ads for today’s mobile and social consumers. In just a few months, Denim has powered more than 10 million wicked smart ads for our users and amassed hundreds of millions of data points.
Gregory’s a student of business and he’s passionate about growth through innovative uses of mobile technology, social media, big data and artificial intelligence. He has written and spoken on innovation, marketing and technology topics at insurance and financial services conferences from Silicon Valley to Switzerland. Recently, he was named one of the 20 Most Creative People in Insurance by the National Underwriter and one of 15 People to Watch in Insurance Technology by Insurance Networking News. His company, Denim has been named one of 17 Insurtechs to Watch in 2017.
Gregory and his wife, Ali live in Des Moines, Iowa, USA, with their two sons.
Vipin is an IT professional with over 18 years’ experience leading Implementation and Support of Majesco applications. Vipin joined Majesco in 2002 and is currently the Vice President, Delivery for P&C. In this role, Vipin is responsible for ensuring successful Majesco implementations and is also the leader and the principal architect for setting up Majesco Delivery Center of Excellence.
Vipin holds a bachelor’s degree in Computer Engineering from Mumbai University.
Sue has close to 30 years of experience in the property/casualty sector of the insurance industry. Starting on the business side as an input clerk, she undertook several analytical positions involving underwriting, pricing and product development. After the birth of her second child, Sue returned to school to complete a degree in web-based programming, and re-entered the insurance industry on the IT side. Today, Sue works as an Information Systems Manager for Rider Insurance, a family owned company that exclusively insures motorcycles and recreational vehicles. Her early experience working in data entry continues to inspire her to work with developers and users to create the best experience possible for all stakeholders.
Sue holds a B.A. in Public Affairs from George Washington University, a Certificate in Web-Based Programming from The Chubb Institute, and a Chartered Property Casualty Underwriter (CPCU) designation from The Institutes.
Sarah Bogan is Client Partner responsible for driving successful technology implementations and managing successful client relationships.
Sarah has created a reputation in the industry for being a strategic leader, improving processes and driving initiatives to meet their intended outcomes.
Prior to joining Majesco, Sarah held leadership roles at Novarica, Allstate, PwC and FAST. At Novarica, she was an Associate Principal where she advised carrier executives regarding best practices, trends and improvement opportunities within their organizations. This included inflight core system implementation assessments. While at Allstate, Sarah had multiple leadership roles and was responsible leading strategic cross organizational initiatives. Most recently, Sarah was a Client Executive and Director of Strategic Relations at FAST where she was responsible for on-going implementations and managing client and industry relationships.
Jerry has spent his 32 year IT career in the insurance industry, the last 21 years with State Farm Insurance. His insurance solutions experience covers Property & Casualty and Life products and all policy administration and claims processes; and solutions that are consumed by insurance operations, agents, and customers directly. His last 10 years at State Farm has focused on leadership roles in IT Architecture setting solution design direction for many different initiatives.
Jerry has served as a Lead IT Architect at State Farm for the last 7 years, leading teams that set the technical and design directions. In his current assignment, Jerry sets the architectural directions for moving State Farm to a modernized Billing and Payment solution. The new modernized solutions will allow State Farm to continue to meet customer needs for flexible billing options and efficient, customer driven payment options.
Jane Bracken is currently Divisional Senior Vice-President of Great American Insurance Company, IT Services – Business Unit Enablement. Jane is responsible for leading the new development efforts in the Underwriting, Policy Admin, and Product offerings as well as working with the business leaders to determine how technology can best be integrated into their business – both strategically and operationally. Jane oversees the lifecycle of these projects from inception to deployment, working closely with the Implementation team and Product Owners to ensure successful implementations.
Terry has nearly 20 years of experience in insurance, healthcare and related fields. He became part of the Majesco team in September 2016. Prior to joining Majesco, Terry was an Associate Partner in IBM’s Digital Consulting practice for Insurance, where he focused on delivering digital transformation, cognitive computing and advanced analytics capabilities to insurers around the world.
He has a strong track record of success in designing and delivering transformational engagements throughout his career. Before IBM, he founded an online healthcare services and education start-up, and a was consultant in the healthcare consulting practice at PricewaterhouseCoopers. He has an MBA from New York University’s Stern School of Business and a BA from Georgetown University.
Mr. Buhrle is Vice President for Consulting, and participates directly with clients in the definition of technology strategies, business justification, and implementation and consolidation of core insurance processing systems. His current portfolio of projects is heavily weighted toward agent/broker portals, carrier’s digital presence, and core systems implementations.
While Mr. Buhrle has well over 20 years experience in the Insurance and related industries, his success is most defined by his ability to drive innovative technology approaches to help clients meet specific business objectives.
Mr. Buhrle holds an undergraduate degree in engineering, and a masters degree in business. He is a frequent speaker at industry events on topics relating to technology investment justification, and strategies for measuring and realizing business benefit.
Karolina is the Channel Partner Coordinator at SPLCE Software, and holds a Bachelor’s Degree in Business Administration – with a Minor in International Business from Mount Royal Univeristy in Calgary, Canada. Through her education and work experience she has also acquired the prestigious, industry-validated, Certified International Trade Professional (CITP®|FIBP®) Designation. Karolina specializes in international growth and relations, as well as business plan development – and leverages these skills in her position at SPLICE. As the Channel Partner Coordinator, she spearheads the growth and development of SPLICE’s partner program by establishing and maintaining productive, professional relationships with key personnel in assigned partner accounts and proactively researching and recruiting new, qualifying channel partners.
Mike is a top InsurTech Influencer and has been a senior leader in numerous Silicon Valley startups and companies including Apple, Silicon Graphics, and Adobe. He was also a founder in numerous startups, including SpatialKey a cloud based geospatial data visualization used by multiple companies in the insurance industry. Mike is author of “Creating Insanely Great Customers | Always On Innovation” and “Competing for the Digital Future” an online series of digital leadership courses taken by over 1,200 students
John entered the insurance industry as a graduate trainee with Commercial Union Assurance in 1986 spending the next 12 years rising through regional branch underwriting to Senior Underwriter Head Office writing E&O, D&O, CGL and Commercial Auto business.
In 1999 he switched to Lloyd’s, joining a small Australian-owned agency for a year before the team moved to QBE. During his 6 years at QBE John expanded the UK technology E&O/D&O account to GBP10m from a standing start and was responsible for the acquisition of one of the UK’s first brokers with an online presence. A substantial profit was made in every year of account.
Family circumstances saw John branch out on his own in 2006 by forming Glemham Underwriting and the company’s first meaningful step saw him create the underwriting logic for what is still the UK’s leading online commercial insurance provider, Simply Business.
John remains very much an insurance iconoclast, always seeking better ways of removing friction from the underwriting process, but without compromising on the quality of risk acceptance. It is to this end that Glemham has formed a relationship with Majesco to customise the Cover All cloud platform for use in the UK market where some 4 million small business owners are increasingly sourcing their insurances online.
John is a regular speaker at insurance and legal sector events and a thoughtful manager and mentor with a number of the UK insurance market’s leading people having benefited from their time working with him.
Erin Cummings is a graduate of Boston College and Northeastern University’s MBA Program. She joined N&D® in 2000 and leads a talented team in continuous core system modernization and operational efficiency improvements. Key achievements include
Tom has over 25 years of experience in Insurance and Information Technology. During his career, working for PricewaterhouseCoopers, IBM, and recently Majesco, he delivered on large engagements in both Life and P&C with companies such as Standard Insurance, Westfield Insurance, Liberty Mutual, GMAC Insurance, Aetna, and Travelers to name a few. Now with Majesco in the role of Client Partner, Tom is responsible for Customer Satisfaction and successful delivery of Majesco Software and Services with many of our key Clients.
Andrea is a global leader on the Insurance Cognitive Solutions team at IBM. She is focused on driving transformation and differentiation through adoption of cognitive capabilities. She is actively involved in the development and evolution of several Watson powered industry solutions. Andrea supports a range of global and North American based insurance services organizations, supporting the development and delivery of cognitive strategies.
Prior to joining the cognitive team, she had been helping clients to transform the way the companies better understand their customers and agents/distributors to deliver a differentiated experience, through the application of big data and analytics solutions across a range of business driven scenarios. She recently led a first of a kind IBM solution supporting Claims Fraud detection and is continues to evolve the point of view around Producer / Customer Effectiveness. Andrea has also held roles in IBM's software and services groups. helping clients define operational strategies to improve call centers, marketing, sales and other customer facing processes/organizations.
Within insurance, her experience spans life, annuity, retirement, health care, personal, commercial, specialty, group, and workers compensation lines of business.
We live in a time of unprecedented innovation. For many incumbent organizations the world has become a chaotic storm of disruption. Guy works with organizations to create clarity, to innovate for growth, to create stability for the future. Guy brings a unique perspective to his engagements having been on the leading edge of multiple transformations. By sharing actual experiences, Guy inspires clients and audiences to seize the opportunities brought by exponential technologies. As an entrepreneur he is dedicated to technological applications that save lives, empowers personal independence, and enables sustainability. As an innovation architect, Guy’s clients have generated capital growth in excess of $350,000,000.00 on an ROI basis, created new markets, and enabled new sectors.
Guy has been featured in the NY Times, NBC, Silicon Valley blogs, Thinking Highways magazine, Forbes. An upcoming documentary,“Life on Wheels”. He has also appeared on Bloomberg Finance and National Underwriter webinars, and provides keynotes in the U.S., Canada, India, and Korea. Guy also guest lectures at Graduate Schools around the world. He has been engaged by U.S. Federal and State Legislators, Cabinet Level Foreign Leaders, Fortune 100 firms, international trade associations, startup entrepreneurs, Venture Capital firms, and game changing institutions such as The X-Prize Foundation. Finally, he is the author of “Awake”: to be released in 2017.
When not pushing technology frontiers, Guy and his wife Rebecca enjoy kayaking and fishing.
Mr. Garateix has served as Chief Operating Officer of Heritage Property & Casualty since December 2014, and Executive Vice President since August 2012. With his long career in the insurance industry, he brings a wealth of knowledge and experience to Heritage in many areas including claims, underwriting, operations, systems analysis, and operations.
Mr. Garateix began his career at United States Fidelity and Guaranty Company (USF&G) where he held a variety of positions in the claims department and managed the call center operation. He obtained his Masters of Business Administration (MBA) degree from the University of Tampa in Management Information Technology, and immediately assumed the role of Associate Vice President of Information Technology at FCCI Insurance Group in Sarasota, Florida from 2000-2007. At FCCI he managed a team of developers, oversaw a number of software implementations, and assisted in numerous, multi-state projects. Prior to joining Heritage, Mr. Garateix spent five years as Vice President of Operations at American Integrity Insurance Group responsible for all backroom operations of the carrier. He holds the Chartered Property Casualty Underwriter (CPCU®) designation.
Denise Garth is Senior Vice President Strategic Marketing responsible for leading marketing, industry relations and innovation in support of Majesco’s client centric strategy, working closely with Majesco customers, partners and the industry.
She is a recognized industry leader with both P&C and L&A insurance experience as a CIO and business executive with deep international ties in Asia and Europe through her ACORD leadership role. Denise is an acknowledged strategic thinker, innovation leader, international speaker, and author of thought leadership and articles regarding the key issues and opportunities facing the industry today to prepare for the future.
Prior to joining Majesco, Denise held business and technology senior executive roles with leading insurance companies, including Mutual of Omaha, CUNA Mutual and Century Cos. of America. At ACORD, she was vice president, standards and membership driving ACORD’s international expansion and market presence. While at Innovation Group, she was EVP, strategic marketing and global head of market strategy where she re-established the company’s position through market-driven strategy and solutions. Most recently she was Partner and Chief Digital Officer with Strategy Meets Action, leading the Innovation Practice evaluating emerging technologies, outside industry trends, and innovation and their implications and opportunities for the industry.
Denise is a Cum Laude graduate, with a BS in Math and Computer Science from Central College in Iowa, MBA work at the University of Northern Iowa and attended various executive leadership programs.
Tina Hachey is the Accounting Manager at Nautilus Insurance. She is responsible for Direct Bill, Agency Bill, Accounts Payable, Treasury, Banking, Collections, and Expense Management. She has been with Nautilus for 14 years and has 21 years’ experience in the insurance industry. Tina holds an B.A. in Accounting.
Aaron Herrmann is the former SVP of Sales and Marketing of Cover-All, now reporting in to Prateek Kumar over global sales at Majesco. Aaron has spent 24 years in sales and marketing, 19 years of it in the insurance industry. He originally learned insurance working at GAINSCO insurance company in Fort Worth, Texas in the mid 1990’s. Since then Aaron has worked for several vendors that provide technology to the P&C space including Valley Oaks Systems (Now Ventiv-7 years), Systema Software (2 years), and was with Cover-all for 3.5 years before the merger with Majesco. Aaron has a detailed understanding of core insurance operations and the application of technology to insurance problems.
Chad Hersh is Executive Vice President and leads the Life & Annuity business at Majesco. He is a frequent speaker at industry conferences including events by IASA, ACORD, PCI, LOMA, and LIMRA, as well as the CIO Insurance Summit. He has written articles for many industry publications and has been quoted by both trade and national/international publications ranging from Best’s Review to ABC News. Previously, Chad was a Managing Director at insurance technology industry analyst firm, Novarica, where he was the primary researcher and author of market-leading reports on insurance core systems. Chad is a widely-recognized expert on the topic and has led many vendor selection projects for US and international insurers. Before Novarica, Chad was with analyst firm Celent and AIG Domestic Life / American General, where he served as the e-business director.
He holds a BA in Economics and an MS in Accounting with an MIS concentration from Rice University, where he has also taught consulting and e-business.
Sameer Karode is Vice President and leads product management of various Majesco Products across P&C and L&A. Sameer is the principal architect of the industry leading Majesco Billing solution and is responsible for managing the Majesco Billing product development and its future roadmap since its launch in 2001. Sameer also manages Personal lines for Majesco Policy as well as Enterprise billing product for Group Benefits / L&A in addition to various organization and strategic initiatives within Majesco. Sameer has over 22 years of experience building world class products. Over the past 19 years at Majesco, Sameer has played various roles including Project Management functions, Enterprise Solution Architect for large scale top tier implementations and Product Management. Prior to joining Majesco in 1998, Sameer worked at Kale Consultants, a software solution provider for Airlines Industry. At Kale, Sameer was involved in product management of key Airlines modules such as Proration and Airline Billing and worked with many international leading airlines such as Continental (now United), Air India, Jet Airways, Emirates Airways etc.
Sameer holds a Mechanical Engineering degree from Mumbai University, India and Post-Graduation in Software Technology from NCST, Mumbai, India
Prateek Kumar is Executive Vice President & P&C Industry Leader at Majesco. He is responsible for the P&C business at Majesco. In addition he is also responsible for acquiring new customers and deepening relationships with customers across both L&A and P&C lines of business. He has held various positions in pre-sales, sales and account management at Majesco since 2003. Prior to Majesco, he worked as an IT consultant with the Exeter Group in the areas of IT strategy, planning and program management from 2000 to 2002.
He is an MBA from Virginia Polytechnic Institute and State University.
Erin Lowry is a millennial personal finance expert, speaker, and author of the book, “BROKE MILLENNIAL: Stop Scraping By and Get Your Financial Life Together.” Based on the successful blog, the book is a step-by-step guide to go from flat-broke to financial badass. Lowry uses wry humor and hilarious true stories to keep readers entertained. She's been featured by CNBC, CBS Sunday Morning, The Wall Street Journal, USA Today, Fox & Friends, Cosmopolitan Magazine, NBC News, New York Magazine, MarketplaceMoney, U.S. News and World Report, and Refinery29. Lowry spent most of her childhood living in Asia, but now settled in Queens, New York where she shares an apartment with her spunky rescue dog Mosby.
Anuj Maniar is a Principal in Deloitte’s Financial Services practice. As co-lead of the Customer and Growth practice, he focuses on helping organizations improve customer engagement to drive retention and growth. This includes services related to customer experience design, marketing effectiveness, CRM, digital, customer analytics and sales force effectiveness. He has authored several of Deloitte’s methodologies and presents externally on these topics.
Kirk has over 20 years of experience as an IT leader. Currently he leads Westfield’s Corporate Systems Group. These highly motivated teams focus on new product development, enhancements and support for Distribution, HR, Finance and Billing, Claims, Surety and Marketing functions. These teams are actively leading several enterprise-wide initiatives to transform Westfield’s internal systems and external digital presence.
Kirk joined Westfield in 2007 and has established a reputation for building high performing teams blending skilled professionals, best practices and repeatable methodologies to deliver business value. In his current role he works with key business stakeholders to align priorities and solution delivery with Westfield goals and the evolving expectations of customers.
His career experience spans multiple roles including software development, business development, sales support and operational support and he is recognized for leading strategic planning, employee development and organizational change management.
Shailesh Mehrotra is Senior Vice President and leads the product management of Cover-All products including product strategy and technology innovation at Majesco. His distinguished teams are responsible for delivering innovative products for insurance.
Prior to the merger of Cover-All and Majesco, Shailesh was Senior Vice President of Cover-All responsible for Cover-All’s Product Management & Technology division. Shailesh joined Cover-All in 2010 as Vice President of Business Intelligence division responsible for management and development of business intelligence product for insurance (now known as Majesco Business Analytics).
Prior to Cover-All, Shailesh spent over a decade at Ernst & Young where he was responsible for several enterprise level Global solutions. Prior to Ernst & Young, Shailesh worked at Tata Consultancy Services holding several technology management positions.
Shailesh holds a Masters in Computer Science from IIT, Mumbai and Bachelors in Computer Science from SGSITS, Indore.
Ketan Mehta has served as President and Chief Executive Officer of Majesco, as well as a member of Majesco’s Board of Directors, since 2000. Ketan co-founded Mastek Limited (“Mastek”) in 1982 and has served as a member of Mastek’s board of directors since the same year. During his tenure of over 32 years with Mastek, Majesco and its affiliates, Ketan has handled multiple functions including sales, delivery and general management. Ketan envisioned and executed insurance focus for Majesco including acquisition and integration of four insurance technology companies over last 9 years. Prior to that, Ketan also spearheaded Mastek’s Joint Venture with Deloitte Consulting.
Ketan holds a Management Degree from the Indian Institute of Management, Ahmedabad.
Dan has over 25 years of experience in insurance information technology. He has held various leadership positions in the industry with companies such as Nationwide Insurance, Adept Technologies, Agile Technologies, LLC and now with Majesco, a global leader in insurance consulting services. He has applied his expertise and experience to assist many insurance carriers in undergoing major organizational, processing system and business process transformations. With deep knowledge of the personal, commercial and E&S insurance lines of business, he is able to apply his technical background to provide solutions which drive positive business results for his clients.
Kris Moniz is VP Global Data Services at Majesco and leads the Majesco Consulting Services, Data Division. A twenty two year veteran of Information Technology, Kris has spent the last seventeen years focused on Business Intelligence and Data Strategy. Prior to coming to Majesco he spent ten years working for insurance carriers large and small where his work ranged from Application Developer to Solution Architect to Data Governance Lead.
Kris currently manages a variety of accounts all focusing on complex data projects including historical conversions, platform migrations and data lake implementations.
Head of Engagement Management at DOOR3, Michael has been with the company since 2007 and is tasked with overseeing all user experience work for the company as a subset of his wider responsibilities.
Michael has a deep understanding on the inner workings of the solutions that DOOR3 teams design and deliver and played a critical role in DOOR3's success, including establishing DOOR3’s broker portal, intranet, and mobile user experience design capabilities. Michael’s expertise lies with complex business software and focus on UX considerations that ensure adoption in corporate, Fortune 500 client environments along with many successful deployments of UX-focused projects via agile approach methodology.
Michael holds a bachelor's degree in Information Technology and Informatics from Rutgers University and is a member of the New York City chapter of the User Experience Professionals Association and Interaction Design Association.
Ben Moreland is VP Analytics and Enterprise Architecture and he leads the strategy and direction of Majesco’s data and analytics products. He is also responsible for the client delivery of these solutions. He has spoken at many conferences and webinars, as well as written many articles and is a thought leader in the architecture and analytics space.
Previously, Ben was a Senior Analyst with Celent, leading research efforts and publications across architecture, data mastery and policy administration research within the Insurance industry. Before Celent, he was Director of Enterprise Architecture at The Hartford, leading enterprise projects across data, SOA, BPM, rules and portal domains.
Ben has over 15 years of experience within the Insurance industry and 30+ years of IT experience with a focus in Artificial Intelligence and analytics overall.
Debbie has over 40 years of experience in the property/casualty sector of the insurance industry. Her experience has been on the company side. She has held numerous positions from rating to underwriting to Premium Billing Manager and thus knows the ins and outs of the business. She transferred to IT to broaden her scope of learning, originally working as a Business Analyst and now as a Project Manager. In this role Debbie works on various projects across the different business units taking advantage of her vast knowledge. Her main focus is bringing her companies’ specialty lines of business onto the Policy 2015 platform. Debbie loves to be challenged and bring solutions for those challenges.
Debbie holds a Bachelor of Science in Business Management from LeTourneau University, an Associates in Underwriting (AU) designation and a Chartered Property Casualty Underwriter (CPCU) designation.
Vivek Nayak is a Senior Vice President within the Majesco organization and leads the Product Engineering for the Majesco P&C Suite of products. His team is based out of the Majesco offshore development center in India and works closely with the Majesco Product Managers in the US. He is also part of the overall strategy team for the Majesco Product suite.
Vivek has close to 15 years with Majesco and has played various roles across Product development and Product Implementation. Prior to Majesco, Vivek has spent a few years with Tata Consultancy Services, India in software development capacity.
Vivek holds a Bachelor of Engineering in Computer Science degree from Mumbai University, India.
Ed Ossie serves as the Chief Operating Officer at Majesco since January 2015. In this role he is responsible for driving the company’s growth strategy, key operational initiatives and corporate development.
Ed has over 25 years of international experience serving high-growth technology companies, spending the last 20 years in chief operating and chief executive roles. Prior to joining Majesco, Ed was Vice President and Director at Corum Group, a Global M&A Advisory firm focused on the Technology segment. In this role he advised a number of high-growth technology teams on how they might win, shape and scale their operations to create impact and options for their future.
During this same time period he also served on the Majesco Executive Advisory Board.
Before Corum Group, Ed served in a variety of roles at Innovation Group PLC from 2001-2010 such as Group President, Chief Operating Officer Technology and Executive Director. Prior to 2001, along with his investment partner the Halifax Capital Group he led the sale of MTW Corporation to Innovation Group as MTW CEO. Earlier in his career he spent several years at Texas Instruments and was Division Manager and Vice President for the Software Group, which grew from start-up to 1300 people in 5 years.
Ed graduated with a Bachelor of Science degree from Missouri State University and attended select Executive Programs at Stanford Graduate School of Business, such as the Executive Program for Growing Companies and the 2011 Directors Consortium.
Carla Owens is Senior Vice President, Specialty Operations, for QBE North America. She joined QBE in 2016 and is responsible for the development and implementation of QBE’s Specialty Operating Platform. She works directly with QBE’s Senior Business Partners and IT to implement technology solutions to support the Specialty Division.
Prior to joining QBE, Carla was Vice President, Small Business Solution Program Manager for Chubb Specialty Insurance, where she was responsible for development and program execution for Chubb Specialty’s Small Business Solution Program. Before moving into project execution roles, she spent six years as a Specialty Lines Underwriting Manager at Chubb in various offices in Michigan, Kansas City, and Los Angeles.
She holds a Bachelor of Arts in Economics from Michigan State University.
Ganesh Pai is the Executive Vice President and leads the consulting and services business at Majesco. In this role, he is responsible for growth, P&L management and oversees all aspects of the business from strategy to execution.
Prior to joining Majesco, Ganesh was the Vice President and Global Head of IT, Insurance Business Unit at Genpact, responsible for IT services and taking to market innovative digital and technology enabled insurance solutions.
Previously, Ganesh spent 17 years at Mphasis (a Blackstone company) where he contributed significantly to their growth playing multiple leadership roles across geographies, business units and industry verticals. At the time of leaving he was the SVP & Global Head of Insurance, CEO of Mphasis Wyde and a member of the executive leadership team managing a global business for software products and outsourcing services with end to end responsibility including financials, marketing, sales and client relationships, solution portfolio, R&D, product development, operations and service delivery. During his tenure in the company, he held several key regional and industry vertical leadership positions and was based out of Singapore, London, New York and Chicago.
Ganesh started his career and spent 8 years at Wipro. He held several positions in sales and marketing of IT products and services.
Ganesh holds an undergraduate degree in Electrical Engineering from Bangalore University, India, and an MBA from the University of Chicago’s Booth School of Business.
Prasanna Parthasarathy is the Vice President of Testing Services. Prasanna runs and manages the Testing Center of Excellence as part of the testing practice and is responsible for its complete P&L. Prasanna has over 22 years of experience and is so passionate about being in the Insurance industry both IT and Operations in his entire career. Over the past 7 years at Majesco, Prasanna has played various roles including Delivery Management functions, Business consulting and Quality architect for large scale top tier implementations. Prasanna considers himself a “forever student”, learning every step of the way and growing in his career. His hunger for knowledge and determination to turn actions into success has contributed to the growth of testing practice within Majesco and delivering values that are very important to his customers. As the head of the testing practice at Majesco, Prasanna and his team has developed the iTAF 2.0 which is the next generation automation tool for all testing programs that people are looking for. Please stop by the testing booth to take a look at what iTAF 2.0 is.
Sandip Patel is the Global Managing Director for the Insurance industry at IBM. In this role, he has responsibility for IBM's business across all brands in the Insurance industry globally. He specializes in business transformation and the strategic use of technology for business performance & effective decision making. He has worked extensively with Financial Services, Insurance and Healthcare clients in the US and globally.
Most recently, Sandip was the President of Aetna International where he had full P&L responsibility for the international businesses at Aetna with operations in Americas, Europe, Middle East, China and South East Asia. He organically doubled the business over a three-year period, establishing a sustainable regional model to grow regional businesses with locally relevant solutions, and globally co-sourced shared IT and services capability. He also established a foundation for a Health IT Services business in emerging markets with a focus on population health management. Prior to this role, he served as the General Manager for IBM’s Global Business Services division for India / South Asia. Before that, he served as a partner in various leadership roles at IBM, PricewaterhouseCoopers and Coopers & Lybrand. Early in his professional career, he practiced as a Chartered Accountant in India.
Sandip has managed and participated in a variety of multi-disciplinary organization-wide transformation projects, addressing enterprise strategy, global expansion, operations and technology transformation, and culture change, in different regions around the world.
He has earned a MBA and a MS in Management Information Systems from Boston University’s Questrom School of Business, and is a qualified Chartered Accountant in India.
Himanshu Patil leads the Cloud Solutions Practice at Majesco. In his role he is responsible for architecting the business model, operations and overall strategy for end-to-end suite of solutions and the extended partner ecosystem offered as part of the Cloud business platform. Along with providing sales leadership and business expertise, he has helped deliver large and complex Policy, Billing, Claims and Portal transformation projects on Cloud and has also responsible for establishing the operations ecosystem needed for supporting customers on Cloud.
Prior to this, Himanshu played a variety of roles for MajescoMastek and Systems Task Group where he led key delivery projects and managed the Operations support division.
Himanshu holds a Master’s degree in Computer Science.
Donovan is the Business Application Manager for United Educators RRG. He has been working in the insurance industry for eleven years with various roles in the information technology department. Donovan previously worked for more than ten years in the education industry. He earned his Masters of Education Administration from University of Phoenix in 2005 and completed his MBA from Washington State University in 2016. Additionally, he is a certified Scrum Master. Donovan was hired to his current role at the beginning of this year. He previously held the roles of Director of Insurance Applications, Data Warehouse Manager, and Senior Database Administrator during his tenure at United Educators.
John Rooney is the vice president of information services for Shelter Insurance Companies. He joined the Companies in 2004 and has held marketing management roles in the field and in the Home Office, serving as a district sales manager and most recently as director of marketing operations, until 2012. Mr. Rooney currently has overall responsibility for all information technology systems and services necessary to enable business operations and advance corporate objectives. The department provides a service-orientated, customer-focused information technology function that aligns technology strategies with business priorities, while balancing resource constraints to optimize information technology expenditures.
Mr. Rooney received a bachelor of arts in business administration from Westminster College in Fulton, Missouri. John and his wife, Kate, have two sons and live in Columbia, Missouri.
Manish Shah is Executive Vice President and leads the global software product division at Majesco. In this role, he is responsible for management and development of innovative software products for the global insurance business and works on strategic directions for the company as a member of leadership team.
Prior to the merger of Cover-All and Majesco, Manish was President and CEO of Cover-All and served on its Board of Directors. Before being named CEO in July 2013, Manish was Cover-All’s Chief Technology Officer and also responsible for sales and operations, including strategic planning, customer relationships and product management.
Prior to joining Cover-All, Manish held several technology management positions independently and with Tata Consultancy Services for over a decade, serving a wide variety of industries including P/C Insurance. He was responsible for business development, product management, project management and solution consulting to various enterprises including many Fortune 500 companies.
Manish earned an M.B.A. from Columbia University, and a Bachelor of Science degree in Computer Science from MS University of Baroda, India.
Mike has worked in the financial services arena for over 30 years; the majority of this time having been spent in the Property & Casualty domain both domestically and internationally. He has a highly entrepreneurial flair having built a number of businesses from the ground up; Gowi Group Plc, a mergers and acquisitions vehicle and Selfnet a fully regulated entity which became a joint venture with Royal Sun Alliance to support a virtual insurer model serving the UK mid-net worth market on a direct and intermediated basis. Mike has witnessed first-hand the evolution of scale processing systems from being predominantly mainframe oriented to today’s cloud based virtual underwriting platforms. He has extensive experience in the personal, commercial and speciality Lloyds insurance markets.
Jennifer is a Sr. Solutions Consultant based out of the Morristown, NJ office of Majesco, but resides in Toronto, Canada. She re-joined the firm in 2016 after spending 3 years at a start-up insurance software disruptor dealing with big data and solutions for Financial Advisors and Agents in the Life and Annuity industry in a management and a training capacity.
Jennifer’s current role focuses on Life, Health and Annuity insurance administration and distribution management best practices. She works with Majesco’s sales team to coordinate efforts at both current clients as well as prospective clients to ensure that they are educated in the benefits of Majesco’s current offerings, and has assisted several insurance carriers make software decisions that will benefit both their business and IT teams as they grow their business.
Jennifer started out her insurance career right out of university at Mutual of Omaha – Canadian Division, now operating as RBC Insurance based in Toronto, Canada.
After Mutual of Omaha, but prior to joining Majesco in 2010, Jennifer spent 15 years working for L&A insurance software vendors focused on policy administration and distribution management as a business, product and marketing consultant for companies such as EDS Solcorp and Sungard. In these roles she marketed, sold, trained on and implemented a variety of software solutions throughout North and South America.
Karen Sullivan has over 28 years of experience in the insurance industry. As a leader of Information Technology teams, she has focused on leveraging technical solutions to enable insurance organizations to meet and exceed their business goals. Having held executive positions at both an insurance carrier and insurance software vendor, she brings a unique perspective to the development and execution of strategic plans and technical roadmaps.
Karen is the former EVP of Delivery for a world-wide property casualty software and business process outsourcing solutions provider. Prior to that she was the VP of Consumer Products Applications for Sentry Insurance. At Sentry, she managed the strategy, development and delivery of personal lines software solutions to Sentry employees, agents and policyholders. Karen began her career at Kemper Insurance, spending twelve years working with systems that supported all lines of property casualty insurance.
Karen is a graduate of Washington University in St. Louis. She holds a Bachelor’s Degree in History and Political Science and is a certified Project Management Professional.
Craig assumed the role of Group Distribution Leader in 2013 and is responsible for providing enterprise-wide distribution oversight, including implementation of Westfield’s distribution strategy initiative, an ongoing effort to create value in relationships with agencies that are strongly aligned with Westfield and the evolving expectations of customers. Crain joined Westfield in 1993 and most recently served as AgriBusiness Division Leader. Previously, he served as a regional leader in AgriBusiness and also held several field marketing and underwriting roles earlier in his career at Westfield.
He earned a Master’s degree from Boston University and a BA in Economics and Government from West Virginia Wesleyan College. Craig holds the Chartered Property & Casualty Underwriter and Agribusiness & Farm Insurance Specialist designations.
Craig is a member of the West Virginia Wesleyan College Alumni Council, and serves on Boards for the Medina City Schools Foundation, the Ohio Chapter of the Insurance Industry Charitable Foundation and InVEST, an initiative led by the Independent Insurance Agents and Brokers of America to increase insurance literacy in high school students and to attract talent to the insurance industry.
Glenn Westlake is Director - Market Research and Content Development at Majesco. He is responsible for supporting Majesco’s client-centric strategy by bringing information and insights to Majesco customers about consumer behaviors and marketplace trends, and their implications for insurance. He has 16 years of experience in market research and insurance, with 13 years serving as the Director of Consumer Research at American Family Insurance in Madison, WI.
Ron is an IT professional with over 20 years experience leading the support, development, and enhancement of business-critical applications and Web Portals.
Ron joined New York Life in 1999 and is currently a Corporate Vice President in the Group Membership department. Most recently, Ron partnered with a 3rd party development firm to develop a Portal Platform to support multiple e-app websites for Group Membership. The new platform allows New York Life to quickly and reliably create multiple template websites for its associations while allowing the flexibility to modify each site for specific business rules/content.
Louis Ziskin, founder and CEO of DropIn has had entrepreneurial spirit his entire life. From his early beginnings when he launched a global supply chain venture, Louis cultivated an international network of suppliers delivering product to a demanding and complex market. While lucrative, this business model resulted in some unanticipated consequences… a 12-year prison stay. Time served was well spent, and self-reflection allowed Louis to hone his business and legal acumen. Upon his reentry to traditional business, Louis founded DropIn. Louis is a born leader and visionary; he motivates and inspires others with his uncanny ability to innovate, problem solve and provide solutions to business barriers. Louis is highly philanthropic. He devotes his time to Backpacks for Kids Foundation, and he is a frequent public speaker in support of anti-recidivism. Louis is an avid snowboarder and skydiver. He lives in Los Angeles and reports to a three-and-a-half-year-old benevolent dictator who calls him daddy.