Five “I’s” for the Future of Insurance


Five “I’s” for the Future of Insurance


InsurTech, Greenfields and Startups


Core/ Data / Digital Cloud Platform


AI and Cognitive Embedded Capabilities


Personalized, Intuitive Experience


Partner Ecosystem

What is Convergence?

Convergence is Majesco’s annual customer conference where over 150 insurance carrier customers get together. Now in its 10th year, Convergence will once again bring together senior business and IT leaders, industry analysts, thought leaders, and partners for strategic business discussions, innovation insights, roundtable discussions, presentations, networking, collaboration, case studies and more and presentations on how Majesco solutions are inspiring agility, innovation and speed to power their success today and in the future. Make the most of the event by bringing several team members to Convergence to network, collaborate and help power your insurance renaissance!

Keynote Speakers

David A. Smith

Chief Executive
Global Futures and Foresight


Dr. Ronan Tynan

Internationally Acclaimed Irish Tenor, Medical Doctor and Paralympian


Industry Analysts

Karlyn Carnahan

Director Research Insurance Practice, Celent


Martina Conlon

Principal Researcher Insurance Practice, Novarica


Karen M Furtado

Strategy Meets Action


Session Speakers

Prashanth Ajjampur

Principal in Deloitte’s Insurance Practice


Gregory Bailey

CEO & Co-Founder


Jerry Bogle

Lead IT Architect
State Farm


Robert Buhrle

Vice President - Consulting, Majesco


John Cross BSc (Hons)

ACII Chartered Insurer FRNS Managing Director, Glemham Underwriting Limited


Andrea Eichhorn

Global Leader, Insurance Cognitive Solutions Team, IBM


Guy Fraker

Executive Director- Cre8tfutures, LLC & CLO- AutonomouStuff, LLC


Denise Garth

Senior Vice President, Strategic Marketing


Jeff Harris

Co-Founder and President
Appulate, Inc.


Chad Hersh

Executive Vice President - Life & Annuity


Tara Kelly

President & CEO
SPLICE Software Inc.


Prateek Kumar

Executive Vice President & P&C Industry Leader


Erin Lowry

Author of Broke Millennial


Anuj Maniar

Principal in Deloitte’s Financial Services Practice


Mark McLaughlin

Global Insurance Director


Ketan Mehta

CEO, Co-Founder


Ed Ossie

Chief Operating Officer


Ganesh Pai

Executive Vice President, Consulting and Services Business


Manish Shah

Executive Vice President


Craig Welsh

Group Distribution Leader
Westfield Insurance


Glenn Westlake

Director - Market Research and Content Development, Majesco


Ron Zarrella

Corporate VP
New York Life


Louis Ziskin

Founder CEO
DropIn Inc



Convergence 2016 Highlights

Convergence 2017 Agenda

October 1, 2017 (Sunday)

Time Sessions
11:00 am onwards

Registration Begins

4:00 pm - 5:30 pm

Exclusive Workshop

Innovate Innovation: Options to be Innovators

Speaker: Guy Fraker

This is an exclusive workshop led by Guy Fraker, a well-known and respected insurance industry innovator. This session will be a workshop that will outline the broader view of innovation, options to be innovators built around real insurance innovation topics.

6:30 pm - 9:00 pm

Welcome Reception

Sponsor: IBM

October 2, 2017 (Monday)

Time Sessions
7:00 am - 8:00 am

Breakfast and Solution Galaxy

8:00 am - 8:10 am

Welcome Address

8:10 am - 8:50 am

Majesco Company Update

Speakers: Ketan Mehta, Ed Ossie

Majesco continues the journey to enable insurers insurance renaissance. Hear from Ketan Mehta, CEO and Co-Founder and Ed Ossie, COO on the Majesco journey and what it means for our customers and the industry.

8:55 am - 9:55 am

Keynote Address

Insurance 2025 - Designing and Building the Future

Speaker: David Smith

We are witnessing a shift in the traditional ‘innovation’ model influenced by two drivers of change -- the rising servicization of products and the primacy of the consumer experience. As a result, digital platforms are becoming the tools of choice for building next-generation products and services around consumer experience and scaling entire ecosystems in the digital and physical worlds. Such platforms will be transformational for companies and blur industry boundaries as these platforms reshape industries into interconnected ecosystems.

Such blurring will necessitate the design of truly customer-centric products and services, as well as a new organizational approach ... A new design-driven paradigm is necessary and very different from traditional innovation and R&D. In the age of business agility and shifting consumer demand, it is no coincidence that design-driven companies have outperformed the S&P 500 by 219% over the 2005-2015 decade.

Innovation and design – along with data - will become strategically aligned to the core values and vision of an organization. Designing business and organization models that allow this will become a pre-requisite for success. To assume that new technologies, processes and ways of thinking can be grafted onto legacy structures is a damaging fallacy. This redesign must be holistic – encompassing back and front ends, and oriented towards employees just as much as consumers.

Hear from David Smith, a globally recognized futurist and innovation leader on what this means for Insurance. How will insurance business models need to change? What is the role of platforms? What characteristics do you need in leaders to make this shift? How fast is the shift occurring? How do you plan and execute this shift?

9:55 am - 10:15 am

Break and Solutions Galaxy

10:15 am - 11:15 am

Majesco Products & Solution Updates

Majesco Platform Update

Speaker: Manish Shah

Digital platforms that are cloud, SaaS based, are the future. Majesco is investing in our platform solutions that will innovatively help insurers make the digital shift and enable agility, innovation and speed. Hear from Manish Shah, EVP for Products on the product strategy, roadmap and accomplishments this year that In this session.

11:15 pm - 11:45 pm

Partner Session - IBM

Converge to Extend: Connecting Core to Cognitive to Extend Insurance Reach

Speakers: Andrea Eichhorn, Mark McLaughlin

As the cognitive era continues to rapidly emerge, forward-thinking insurers are rethinking insurance: connecting core to cognitive to extend their reach. Connecting cognitive to core allows insurers to ingest large bodies of information from structured transactional data to unstructured data such as images, documents, video, speech, IoT and much more to gain understand, reason, learn and respond / transact the way insurers do business. Cognitive is quickly transforming the way we interact with one another, the way we derive insights, and disrupting long held business models and connecting them into other industries that create new customer interaction models and new business models. Hear how you can compete in the new era of insurance with Cognitive Recognition, Cognitive Assistance, and Cognitive Insight with a Cloud based core and cognitive business.

11:45 pm - 12:45 pm

Lunch and Solutions Galaxy

12:45pm - 1:30pm

Breakout Sessions

The Customer Journey: Best Practices and Pitfalls

Speakers: Ron Zarrell, Sue Blanco

Many insurers take a very tactical approach to digital strategy and investments, focusing on discrete capabilities rather than taking a business-need-driven approach. To make matters worse, the capabilities are too often based on internal stakeholders’ views rather than the external “customer” – the classic “inside-out” approach (aka, “build it and they will come”). The more effective approach is to deeply understand your customers by mapping their interaction journey across the value chain. This is the “outside-in” approach that will shape the digital strategy and priorities. Hear from these companies on their approach and the impact.

Product Session

DigitalConnect 2.0

The New Digital MGA - Innovative Models on Both Sides of the Pond in a Changing Market

Speaker: John Cross

The MGA business has transformed in recent times moving into an era of digital delivery of insurance. Digitized automated processes, real time data flow through the insurance value chain, analytics driven buying behavior and customer experience delivery are all tenets of this digital era. While Insurance carriers have the muscle and deep pockets to adopt new technologies, a new breed of Digital MGA’s are emerging that have the agility, innovation and speed to more quickly respond to the shifting market and are becoming the new partner for traditional insurance companies to innovate new products and find new segments to compete. The key to being the new age digital MGA is a new business platform of advanced analytics, core systems and digital frontend in the cloud. Hear how these MGA’s are the new innovators in today’s market.

1:35 pm - 2:20 pm

Breakout Sessions

Product Session

CloudInsurer 2.0

Group, EB, Worksite - Capturing the Biggest Opportunity in a Century

Speaker: Rich Eburne

Employers are between a rock and a hard spot. How can they control employee benefits costs, encourage healthy living, provide innovative new products and still retain and attract quality employees? Hear how these companies are taking hold of this opportunity to differentiate and grow their business.

Meet the Millennials: Your Future Customers

Speaker: Erin Lowry

Between them they have started new businesses, are workers in the new "gig economy" and have different expectations and buying behaviors than previous generations. They are your new customer. Participate in this live roundtable discussion with millennials on their views, experiences and expecations on insurance ... from personal needs to business needs.

2:20 pm - 2:50 pm

Break with Deserts & Solutions Galaxy

2:50 pm - 3:20 pm

Partner Session - Deloitte

InsurTech Hype vs. Reality

Speakers: Anuj Maniar, Prashanth Ajjampur

How real is the InsurTech revolution, and will it be the catalyst for Digital Transformation within Insurance? Deloitte's research and engagement in the InsurTech space provides some unique insights for insurers to use in their strategies.

3:20 pm - 4:05 pm

Speed to Value with a Cloud Platform Solution

Speaker: Carla Owens

A more powerful and innovative approach to create speed to value - speed to implementation, speed to market and speed to revenue is now emerging ... moving beyond deployment to providing a modern business platform, where technology levels the playing field, and speed, agility and innovation are enabled with a unique combination of ready to use content and an ecosystem of partners. Hear how these companies are embracing this tipping point and positioning their companies to compete in a fast-changing world.

4:05 pm - 5:15 pm

Beach Party Bingo

Speakers: Karlyn Carnahan, Martina Conlon, Karen M Furtado, Denise Garth

It’s time for a little fun in the sun, twist & shout Mendo style.. Let's get ready for our Beach Party by playing Beach Party Bingo with the Industry Analysts. While playing the game of bingo and winning prizes to use on the beach … you will get insights from this panel of leaders on what are the "Sizzilin Dud" and "Sizzilin' Hot" topics for insurance in 2018!

5:30 pm - 6:00 pm

Freshen up

6:00 pm - 9:00 pm

Evening Event

Beach Party

October 3, 2017 (Tuesday)

Time Sessions
7:15 - 8:00 am

Breakfast - Solutions Galaxy

8:00 am - 8:05 am

Welcome and Recap

Denise Garth

A recap of the highlights from day one and a review of the day ahead.

8:05 am - 9:05 am


The Renaissance Man: Inspiring the Possibilities

Dr. Ronan Tynan

He is called a modern day “Renaissance Man.” Irish tenor, recording artist, physician, and champion disabled athlete Ronan Tynan moves audiences like few others can. His stirring performances and personal story of triumph have brought him international fame. The New York Times called him “the closest thing this country has to an official meistersinger.”Ronan is one of the most sought after motivational speakers in the U.S., presenting nearly 50 speeches annually for major international corporations and organizations.

Tynan has performed at historic events including Ronald Reagan’s funeral and the Inaugural Prayer Service at the National Cathedral. His memorable renditions of “God Bless America” have been heard at the World Series, The Belmont Stakes, and other momentous events.Profiled by ABC’s 20/20, People magazine and CBS Sunday Morning, Tynan was born with a lower limb disability and had his legs amputated at age 20. Within a year, he was competing in the Paralympic Games, both in track and field and as an equestrian. He won 18 gold medals and set 14 world records, nine of which are still in place today.

In 1992 less than one year after he began studying music, Tynan won the John McCormack Cup for Tenor Voice. He shot to stardom two years later after winning the BBC talent show, Go For It. A recording contract with Sony Music and sold-out concerts around the world soon followed. His debut album, My Life Belongs to You, released in 1998, jumped to number five on the charts. That same year, Tynan joined Anthony Kearns and John McDermott as The Irish Tenors, an instant worldwide sensation.

9:10 am - 9:40 am

Majesco Business Area Updates

Speakers: Prateek Kumar, Ganesh Pai

Hear from our business unit leads via TED Talks on the business updates for P&C, L&A and MCS

9:40 am - 10:00 am


Customer Spotlight: A Year of Success

Speaker: Prateek Kumar

Hear about all the exciting implementations over the last year for Majesco custmoers! Majesco will recognize them with the Excellence Award highlighting their commitment to the transformation of their business, improve business processes and achieve business results in the face of industry change and disruption. The session turns the spotlight on customers who led the transformation setting an example for the industry to follow.

10:00 am - 10:15 am

Break - Solutions Galaxy

10:15 am - 11:00 am

Panel Session

InsurTech Startups: Designing the Future of Insurance

Discover the InsurTech outside-in thinking, strategies and building blocks from some of the emerging new business models for insurance. Find out how these innovators and disruptors are creating a new customer experience and paradigm for insurance.

11:05 - 11:50

Breakout Sessions

Product Session

L&A and Group Suite

A D3 Data Strategy: Data Models, Data Warehouses and Data Lakes

Speaker: Leo Genders

Data and analytics consistently rank in the top 3 priority areas of insurance … yet insurers struggle to define a way forward. As data and analytics become an increasingly strategic competitive differentiator, insurers need a path to accelerate their data mastery maturity to achieve business differentiation and optimization through data. Yet insurers struggle with truly leveraging enterprise level data due to inaccessible data formats, a lack of trust in the underlying data quality, inconsistent semantics, and an implementation methodology that doesn’t align with today’s fast paced and disruptive market. Insurance specific data solutions can provide capabilities across all areas of insurance from policy, billing, claims and distribution to gain control over compliance and governance needs. Leveraging proven and robust data models and enterprise data warehouse solutions provides insurers with a significant lift. Moreover, the flexibility that Hadoop based solutions bring to the fore lets your data journey be as agile as your business.

Hear from this powerful panel of data mastery experts on how you can simplify and power your data mastery journey and gain competitive differentiation.

The Multi-Channel Imperative: Channel Innovation to Reach New Customers

Speaker: Craig Welsh, Gregory Bailey

To thrive in the new multichannel environment, insurance carriers will need to complement their traditional agency-based channels by expanding access through alternative channels that offers customers, for any product, options. Hear from this panel of Industry Leaders, on what questions should be addressed including: What options align to different customers? What is the right approach to governance and organizational alignment? How can the channels be integrated and complimentary? How can traditional Agent channels be aligned, incented and managed effectively in this changing landscape?

Optimize Today's Business While Building Tomorrow's

Business Transformation is complex, challenging and also rewarding. But too often we don't optimze while we transform, limiting the business impact and results. What are the building blocks to execute a successful transformative program that includes optimization upfront? Hear how you can leap forward more rapidly by optimizing while you transform the business.

11:50 am - 12:30 pm

Panel Session

Leading the Market Shift: A C-Suite View

Speakers: Ed Ossie, Adam Sandler

The business models of the past 50+ years (based on the business assumptions, products, processes, and channels of the Silent and Baby Boomer generations) will soon be an ocean away from the business models of the next generation, including the Millennials and Gen Z, as well as many in Gen X, both as personal buyers and owners of businesses. It requires a new business paradigm. We must redefine and re-envision insurance, embracing business components that work in the new context of people, technology and market boundaries and discarding the pieces that are outmoded or irrelevant. Most organizations can’t simply flip off their pre digital switch (traditional business model and products administered on traditional systems) and flip on their digital age model (new services and products on modern, flexible systems that will handle digital integration and better data acquisition and analysis). So, the shift will require steps. Those steps will operate as both a bridge and a proving ground, while the traditional system is still operational as a firm foundation and the new foundation is being constructed. The steps are active, ongoing, and they overlap. Hear from this panel of executives on how they are leading the market shift.

12:30 pm - 1:15 pm


1:15 pm - 2:00 pm

Breakout Sessions

The New Insurance Customer - Digging Deeper

Speakers: Glenn Westlake, Robert Buhrle

Take a deeper dive into the new insurance customer. Hear new insights from Majesco's new research about consumers and SMB needs and expectations.

Product Session

P&C Core Suite

Billing Upgrade: Plans and Tactics for Success

Billing is increasingly a critical capability to enhance your customer’s experience with new capabilities, new integrations of innovative capabilities and more. Hear from the billing product owner and a panel regarding benefits for upgrading and options to accelerate the process while making it more cost effective.

2:05 pm - 2:50 pm

Breakout Sessions

Greenfields in Insurance — Moving from Start-up to High Growth Companies

Greenfields and start-ups are often aimed at developing new markets or exploiting gaps in existing markets ... all with the goal to rapidly move from startup to growth mode. Hear from this panel of executives who planted the seeds of a greenfield or startup and are how they tranistion to high-growth companies to help you explore your greenfield opportunities.

Product Engineering Update

A New Era of Commercial and Specialty Products - Capturing the Opportunity

In today's changing world with new business models, new technologies and more … new risks and need for innovative commercial and specialty products is rapidly growing. To capture these opportunities, insurers can not wait years for a new system or new products ... they need it much sooner.

The New Digital Face of Billing

Speaker: Jerry Bogle

From the customer’s perspective, an insurance invoice is just another envelope (or e-bill) to toss into a basket for payment. From the insurer’s perspective, however, the billing function represents one of the greatest opportunities to engage with the customer in order to build a relationship that is both positive and long lasting. Hear from this panel how they are positioning billing to strengthen customer relationships in a new digital age.

2:50 pm - 3:15 pm

Break - solutions galaxy / deserts

3:15 pm - 4:00 pm

Breakout Sessions

Hand - in - Hand: Quality and Testing

Quality is the key to any solution ... Whether new, upgraded or updated. But that can be elusive without a testing strategy and framework that guides your path to quality. Hear how these companies are leveraging testing framework, assets and best practices to take their quality to a new level.

Core and InsurTech: Co-Existing and Creating Differentiation

Speaker: Jeff Harris, Tara Kelly, Louis Ziskin

Can core systems and InsurTech co-exist? Can they together differentiate insurers?

The Digital Connection: The Engagement and Experience Era

The new era of insurance, The Engagement and Experience Era, is driven by outside influences like the "Amazon effect" and digital, data and technology advancements. This new era demands not only digital engagement, but personalized experiences bbased on customer expectations, behaviors and more. Here how these insurers are creating the Digital Connection with perosnalized experiences.

4:00 pm - 4:30 pm

Panel of Award Winners

Top three winners

Hear from a panel of customer award winners regarding their perspectives on how their implementations are positioning their companies to adapt to change and position them for growth.

4:30 pm - 4:45 pm

Closing Remarks

4:45 pm

Convergence 2017 Closes

October 4, 2017 (Wednesday)

NOTE: This day's events are for product council members only.

Time Sessions
7:30 am - 8:15 am


8:15 am - 12:00 pm

Product Council Sessions

12:00 pm - 1:00 pm

Boxed Lunch / Buffet Lunch


Travel and Hotel

First you must register for the conference. Once we receive your conference registration, our staff will send you details on how to book your hotel accommodations at the discounted rate.

Fort Lauderdale Marriott
Harbor Beach Resort & Spa

3030 Holiday Drive
Fort Lauderdale, Florida 33316 USA

(404) 521-0000

Fort Lauderdale-Hollywood International Airport - FLL
Airport Phone: +1 954 359 1200
Distance from Hotel: 5 miles
Estimated taxi fare: 20 USD (one way)

Miami International Airport - MIA
Airport Phone: +1 305 876 7000
Distance from Hotel: 31.9 miles
Estimated taxi fare: 75 USD (one way)

Palm Beach International Airport - PBI
Airport Phone: +1 561-471-7420
Distance from Hotel: 50 miles
Estimated taxi fare: 85 USD (one way)


We are delighted that you will be joining us in Florida for Convergence 2017! We will do our best to manage all specific requests and accommodations. Please keep in mind that this event is closed to customers but if you have a guest or spouse traveling with you, you can note below and bring them to the welcome reception and the offsite event. Please note that all attendees must be a minimum of 21 years old.

Credit Card payment (only method accepted for registration)
Complete the on-line registration process – click here to take you to the registration page. Credit card payment must accompany your registration. Please complete a separate registration form for each person attending.

Confirmations, Receipts and Invoices
If you register online with your credit card, you will receive a final confirmation email.

Registration Policy
The registration fee includes a welcome reception, breakfast and lunch during the conference and Monday night’s offsite event. Travel and hotel accommodation costs are not included and are the responsibility of each conference participant. If you are attending as a substitute for someone who’s already registered, you must complete a registration form, indicating the name of the person you are replacing.

Cancellation Policy All cancellations and refunds requests must be sent to the Majesco office to the attention of Natasha Nauth, via email no later than September 1, 2017. Please note that cancellations received after September 1, 2017 will be liable for a full conference fee. Substitutions however can be made at any time following process noted above.
Majesco customers, partners, and sponsors.
Business casual attire is appropriate for all business functions, as well as the evening functions. It is recommended that you pack a light jacket or sweater for outdoor functions and/or cool temperatures in session rooms.

Platinum Sponsor

Silver Sponsors


For Conference Questions Contact:

Natasha Nauth

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